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Call Center Representative

Apex Communication Corporation (ACC)

Call Center Representative

Springfield, VA +1 location
Full Time
Paid
  • Responsibilities

    Job Description

    We are seeking 15 CALL CENTER REPRESENTATIVES to join our team! You will be responsible for helping customers by providing help and service information and resolving customer information issues. Must be able to start on or before APRIL 20TH for training. RESPONSIBILITIES:

    • Handle customer inquiries and complaints
    • Provide information about services
    • Troubleshoot and resolve Information issues and concerns
    • Document and update customer records based on interactions
    • Develop and maintain a knowledge base for evolving products and services

    ​QUALIFICATIONS:

    • Previous experience in customer service, or other related fields

    • Shift work may be required, 5 day per week operation

    • Ability to prioritize and multitask

    • Positive and professional demeanor

    • Excellent written and verbal English communication skills

    • • Strong problem solving, and decision making skills

      • Exceptional listening skills

      • Ability to multi‐task, analyze information, and forward to the appropriate personnel

      • Ability to resolve conflict quickly

      • Excellent interpersonal skills

    Company Description

    Government contractor

  • Locations
    Springfield, VA • Richmond, VA