TECHNICAL SUPPORT ANALYST

Apex Supply Chain Technologies

Mason, Ohio

COMPANY DESCRIPTION

Apex Supply Chain Technologies is defining the future of how companies manage their supply chains by providing tailored, scalable, hardware, and software solutions that allow customers to right-size and control materials, supplies, equipment, and critical parts, based on true demand. We are a rapidly growing technology innovator, providing transformative Supply Chain Technology solutions to a rapidly expanding client base of over 10,000 corporate users worldwide. Over the past five years, more than 300 of the Fortune 1000 and Forbes Global 1000 companies have implemented Apex solutions.

DUTIES AND RESPONSIBILITIES

The position is an excellent opportunity for a Technical Support Analyst. You will work in an upbeat professional team environment providing ongoing hardware and software support for our client base. This position is heavily help desk/customer focused and requires diagnostic skills with a high sense of urgency, good written and verbal communication skills, and the ability to accurately document and provide fact-based solutions.

• Maintain current knowledge of business processes, standards, and testing requirements

• A ddresses and responds to customer for basic technical support inquiries via telephone, e-mail, and CRM

• Consistent monitoring of events related to equipment, managed service platforms, and network

• Document requests, interactions, events, etc. within the CRM tool

• Provide remote support for new equipment installations

• Collaborate with internal customers regarding customer-specific requests, potential sales, and part orders

• Engaging customer service with the confidence and professionalism to interface with our clients and organization at many levels

• SHIFT WILL INITIALLY VARY BETWEEN 7AM-10PM WITH PERMANENT SHIFT TBD

JOB REQUIREMENTS:

KNOWLEDGE & EXPERIENCE

• Good verbal and written communication skills 
• Ability to earn the client’s trust and confidence over the phone
• Willingness to learn and work in a hands-on environment
• Driven by individual results while working as a team
• Experience in Microsoft Office applications
• Familiar with Salesforce Service Console is a plus but not required
• Relevant work experience in a help desk support role to provide an analytical approach to troubleshooting hardware and software

DESIRED DEGREES:  Associate’s degree: Computer Science, Computer Engineering, Electrical Engineering

DESIRED CERTIFICATES:  Network Systems Management, Technical Support and Repair, Database Administration, Internet Systems, Telecommunications, Java Programming, Computer Forensics, or related field, or relevant work experience in an IT support role within a SaaS environment.

We offer a very competitive base salary and a full benefits package including health insurance, life, dental, and a 401(k) plan with a company match.

Apex Supply Chain Technologies is an Equal Opportunity Employer