Job Title: IT Specialist

Location: Remote / DFW Area

Salary: $70,000

Position Summary:
In this role, you will work closely with the Senior Manager, IT and Senior IT Specialist on implementation, and maintenance of Apkudo's internal computing needs. You will support our 200+ “Apkudoers, Apkudolorians, and Apkudites” within their ever-growing technical needs. You will ensure the secure and effective operation of our network, computer systems, applications, hardware, and software. We are a rapidly growing innovative technology company that does amazing things for our external customers, and you will help ensure that internal “customers” – our employees – are technologically prepared, secure in their use of their technologies, and ready and able to help our external customers! If you have proven professional experience, detailed knowledge of internal IT best practices, and want to make Apkudo more productive, efficient, and safe from a technology perspective, this is the place for you!

What you'll do:

• Configure, update, manage, and provide support for all internal IT needs and a global network of 200+ employees, including after hours on-call support.
• Assist in the implementation of IT infrastructure for new sites as the company continues to grow.
• Manage, troubleshoot, and resolve Meraki networks LAN/WAN/WLAN across the world.
• Manage and facilitate computer, mobile device, and network data security, including liaising with external vendors as needed (MacBook, Windows, iPhone, Android, Meraki Firewalls, etc.)
• Actively participate in weekly IT team meetings, bringing ideas for improvement to the table on a regular basis
• Monitor MDM systems for potential threats to business continuity, security, etc.
• Utilize MDM and RMM systems to effectively manage systems, deploy software via scripts and ensure systems receive regular patching via our patch management solution(s)
• Configure computer systems for new hires, including retrieval from Dallas office, packaging and shipping of the device(s) to their intended recipient during once weekly office visits
• Assist in maintaining list of IT managed systems within our inventory tracking solution, ensuring every device is assigned correctly and accounted for

What you'll need:

• Degree in Information Technology, Computer Science, or related field, and/or 4+ years of IT systems support experience.
• 2+ years of experience supporting Mac, Windows, and Linux computing systems as well as Android and iOS devices.
• 1+ years of experience with MDM systems including products such as Connectwise, JAMF, and/or Google for Work.
• Basic knowledge of networking architectures and protocols (switching, VPNs, VLANs, multiple ISPs, etc.).
• Experience supporting users with products such as: Keeper, Meraki, Google Workspace, ClickUp, Connectwise, JAMF (Pro, Connect and Protect), Acronis Cloud, AWS, GitLab, BitDefender and other remote management tools.
• Proficiency in remote collaboration and communication.
• Adept at collaborating within geographically dispersed teams and effectively communicating with individuals across varying levels of technical expertise.
• Excellent verbal, written, and organizational skills.

Our Core Values:

• Hooked on customers. Our passion for innovation propels our customers forward. We thrive on solving our customers' problems, big and small.
• We communicate confidently and with generosity. We not only spread ideas, but we also spread understanding to help every team succeed.
• Champion the use of data. We use data to build solutions to problems, promote collaboration, and inform decisions for us and our customers.
• Proudly accountable. We follow through because the alternative is not an option. Every word, every action, and every result reflect the improvements we seek to make.
• Be you. We bring our whole selves to our work, our teams, and our customers. The collective ‘we' will shine bright for all to see.
• I have your back. Trust and respect each other to do the right thing when someone needs an extra hand. We go farther together than we do alone.
• It matters how we show up. Sometimes bold, sometimes brave, always curious. We expect more of ourselves to be our best for the team.

What you can expect from us:

• Generous holidays plus your birthday off.

• Paid parental leave benefits.

• Casual dress.

• A company-paid Google Pixel phone or a monthly tech stipend that you can use for your tech needs.

• A monthly wellness stipend that you can use for things like a meditation app, standing desk, gym equipment, etc.

• 401(k) matching up to 4% or a 5% pension plan for employees of the UK.

• Up to $5,250/year for certification, continuing education, and tuition reimbursement.

• Competitive package with benefits.

About Apkudo:

Our Vision

Devices connect the world. We help ensure there will still be a world to connect.

This is ambitious, on purpose. We must lean into our shared passion for change and do whatever it takes to do our part to regenerate resources and build sustainable processes and behaviors to leave the world a better place.

Those who do good, do well.

The Fine Print:

We are an agile organization, and so the duties and description of this role (like every other at Apkudo) may change at any time as we adapt.

This position is exempt under the Fair Labor Standards Act (FLSA).

Note: Apkudo is an Equal Opportunity employer. We are committed to diversity and inclusivity and to creating a culture where everyone feels respected and connected, no matter the location of their work. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.