Job Title: Robotics Support Engineer

**** Location: US

Salary: $95k-$115k

Position Summary:

Are you a deep robotics process line expert looking to work with a team of robotics, software, and systems engineers in the development and support of cutting edge robotics systems used to process smart devices? In this role, you will help build, maintain, and enhance robotics systems developed by Apkudo as well as integrate with customized third party robotic systems. You will work with our Engineering and Product teams to build and enhance cutting-edge integrated software and hardware platforms to help automate and enhance productivity, stability, and throughput. This is a great opportunity for those engaged by growth, challenge, connected devices, and robotics. Apply today to learn more!

What you'll do:

• Manage, troubleshoot, and resolve hardware (robotics) and software system issues.
• Tune, repair, debug, maintain, and/or replace robotic equipment with team members.
• Apply system-level configuration changes in support of new product introduction and train team members as needed.
• Work onsite and support customer(s) directly to implement and enhance automated connected devices (e.g., cell phones, notebooks, laptops, etc.) testing and triage systems.
• Respond and resolve issues to minimize downtime and ensure efficient, safe operating environment(s).
• Communicate the state of the system to management and cross-functional team members, and provide insight as to the cause of, and solutions for, issues and/or potential issues.
• Help the team capture supporting data, including system logs, images, and any reproduction steps necessary to investigate issues as needed for other teams.
• Evaluate periodic performance data from the robotic systems to determine opportunities to enhance performance and/or identify root causes of degrading performance.
• Work with vendors, cross-functionally, and customer(s) to streamline existing support material including but not limited to training guides, FAQs, and troubleshooting guidelines.
• Support onboarding of new and existing team members as new features and functionality are added.
• Plan and perform system maintenance activities including parts planning and replacement.
• Willingness to support rotating on-call duties
• Ability to travel internationally to support robotic systems deployed around the world

What you'll need:

• BS in one of the following engineering disciplines Electrical Engineering, Mechanical Engineering, or Robotics Engineering or related fields. Relevant experience may substitute for and/or augment relevant degrees
• 5+ years of progressive customer support experience in a hardware and software environment required (robotics experience strongly preferred).
• 3+ years of PLC experience in Robotics processing environment
• 2+ years of experience deploying robotics systems into production environments and/or deployment and commissioning of robotics systems in production environments
• Experience with robotics systems used in the testing and evaluation of mobile devices is a plus
• Knowledge of Command Line Interface (CLI) such as Linux, Unix, and/or Bash/Shell required. Experience with memory, concurrency/synchronization, memory allocation, file systems, networking, and storage subsystems management preferred.
• Experience and working knowledge of Yaskawa GP7 robot systems programming and troubleshooting are strongly desired.
• Experience working with various sensors such as LiDar, Radar, camera, IMU, GPS, encoders, I/O, PLC, and solenoids.
• Knowledge of programming and setting up industrial HMI dashboards.
• Ability to read ladder logic, download and Keyence KV-8000 PLC programs, and troubleshoot PLC functions.
• Ability to program and troubleshoot control circuit devices such as photo-eyes, solenoids, limit switches, indicating lights, safety switches, and Keyence cameras and controllers.
• Working knowledge with routers, switches, and integrating equipment.
• Ability to analyze, troubleshoot and repair belt shafts, drives, and gear reducers, and to work with pneumatic circuits involving cylinders and solenoid valves.
• Android or iOS Mobile device testing experience as well as Linux and/or Mac tablets/notebooks/laptops
• Experience with programming languages such as Python is a plus

What we expect from everyone:

• Put people first (by helping others be at their best--and making sure we are, too)
• Communicate clearly (by speaking candidly, regularly, and respectfully to everyone)
• Own our work and the outcomes (by taking personal ownership to deliver on the commitments we make to our colleagues and our customers)
• Trust and be trustworthy (by acting with integrity and providing excellent work for each other and our clients)
• Value everyone's voice (because it's all about the best ideas--not bureaucracy).

What you can expect from us:

• 4 weeks of time off every year, including time off for volunteering and your birthday.
• Paid parental leave benefits.
• Flexible working hours and schedules (some positions-like this one-will do some on-call weekend work on occasion, but we expect you to take time off during the week to make up for it).
• Casual dress.
• A company-paid Google Pixel phone or a monthly credit to apply for your tech needs (including upgrading your bandwidth).
• 12 paid holidays, including Juneteenth and the day after Thanksgiving.
• A monthly wellness stipend that you can use for things like a meditation app, standing desk, gym equipment, etc.
• 401(k) matching up to 4%.
• Up to $5,250/year for certification, continuing education, and tuition reimbursement.
• We offer insurance coverage we're proud of for you, your family, and your spouse or domestic partner. We pay 100% of the cost of coverage for you for vision (through VSP), dental (through Guardian Dental), and some medical plans (through United Health Care, the largest health insurance company in the U.S.).
• HSAs, FSAs (health care, dependent care), and commuter benefits may reduce what you have to pay for these parts of your life.

About Apkudo:

We develop software and hardware platforms for the management of connected device supply chains. Through an applied combination of artificial intelligence, advanced analytics, and sophisticated automation, our platforms help rationalize and improve the reverse logistic supply chain for connected devices (e.g., smartphones, notebooks, watches, etc.) by injecting intelligence and transparency throughout the entire device lifecycle: from design, development, testing, and certification to forward and reverse logistics. We test and certify, triage, and provide stakeholders (OEMs, Carries, Insurers, and 3PL) with the data necessary to help them balance device quality, velocity, and precision across all supply chain processes to optimize device experiences and device value.

The Fine Print:

We are also an agile organization, and so the duties and description of this role (like every other at our company) may change at any time as we adapt.

This position is exempt under the Fair Labor Standards Act (FLSA).

Note: Apkudo is an Equal Opportunity employer. We are committed to diversity and inclusivity and to creating a culture where everyone feels respected and connected, no matter the location of their work. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.