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Sales and Customer Service Coordinator

Apollo Health And Beauty Care

Sales and Customer Service Coordinator

Full Time
  • Responsibilities

    Apollo Health & Beauty Care (Apollo) is a premium developer of private label and control label health & beauty care products and leverages unique expertise and experience in developing national brand-equivalent products designed to compete equivalently with the most popular national brands. The largest private label and control label personal care manufacturer in Canada, Apollo has formidable penetration and distribution in the North American marketplace and also services customers throughout Central and South Asia, Mexico, Europe and Asia. Building on our core values of Excellence and Commitment, Apollo has established itself as a market leader that attracts the industry's top talent. We are currently searching for an energetic, motivated Sales and Customer Service Coordinator to join Apollo Team!


    Reporting to the Sales Manager, the Sales and Customer Service Coordinator provides assistance to the Sales Team with the various activities needed to support the organization’s sales and customer service activities.


    Manage the order process that includes updating, analyzing and following up on forecasts and actual sales

    To provide administrative assistance and support to the Sales in the management of day-to-day sales activities of the Sales Team

    Screen, analyze, coordinate and assign inbound sales inquiries, and communicate all relevant related information

    Review the sales orders submitted by the team and ensure accuracy, compliance and timeliness

    Help manage team performance by producing, reviewing, analyzing and publishing various daily, weekly and monthly sales performance reports (pipeline, forecast, etc) and by participating in the development of strategies to improve overall performance

    Participate and help manage sales samples, bids and/or special projects – make mockup samples, pack and ship

    Liaise with other groups/departments in the execution of a variety of sales activities and customer service initiatives

    Oversee the preparation of bid documents, sales proposals, presentations and projects, trade shows and various meetings

    Respond to after sales customer service inquiries and customer complaints, including the researching and resolving of customer service issues reported directly from customers, or other internal departments or groups

    Ensure all retailer portals/templates are filled out in order to generate retail items and purchase orders in a timely manner

    Ensure Ecommerce portals/templates are populated with valid information and images.

    Work with customer service / EDI order entry to ensure all required sales order information / sales order revisions are processed in a timely manner

    Work closely with Sales team to ensure they are abreast in all that is happening weekly on their accounts.

    Inform Art department of art revisions initiated by the customer to ensure the internal approval system is updated as deemed appropriate

    Attend weekly sales support meetings with all stakeholders to discuss business trends, key upcoming events and projections.

    Carry out any other duties as may be reasonably expected by management within the scope and responsibilities of a Sales role.

    Other duties to be assigned as necessary


    KNOWLEDGE/EDUCATION/EXPERIENCE:1-3 years’ sales and/or administrative experience; College Diploma or equivalent required; Demonstrated project coordination skills; well organized, attentive to details and customer service oriented; Excellent written & verbal communications; familiar with MS Excel, Word, PowerPoint and Outlook are essential

    INTERPERSONAL SKILLS/CONTACTS: some access to confidential or sensitive information; some internal interactions and/or some minor external interactions; purpose of internal/external contacts is not related to complex matters; no selling, negotiating, consulting, teaching/instructing, or advising; standard level of written and verbal communication skills required for successful job performance

    PROBLEM SOLVING/JUDGMENT: position is closely monitored and decisions follow prescribed guidelines; some minor analysis required; occasionally makes recommendations or referrals; responsible for solving simple problems

    MENTAL EFFORT: requires average levels of concentration and/or attentiveness; average duration and/or intensity of efforts; requires average amounts of thinking, watching, listening, verifying, checking numbers, creating or designing

    PHYSICAL EFFORT: occasional duration or intensity of physical effort; moderate energy required in terms of standing, walking, lifting, keyboarding, pushing, pulling, sitting, packing, assembling, bending or twisting; includes moderate fine or coarse movements

    MATERIAL RESOURCES: average level of consequence and costs associated with errors as related to losses of time, money, or property; moderate responsibility for machinery, work aids, equipment, materials, properties, products, stock, inventory or tools

    INFORMATION RESOURCES: average level of consequence and costs associated with errors as related to losses of time, money or property; average responsibility for information and or services; limited access to confidential, sensitive or proprietary information

    PEOPLE/POLICIES/PRACTICES: no responsibility for people, policies or practices in terms of assigning work, development, evaluation, supervision, health and safety, performance, scheduling of work, training, coaching, or well-being; may occasionally demonstrate work practices to others

    FINANCIAL RESOURCES: minimal responsibility for financial data, money or financial transactions, financial records, expenditures, acquisition, financial analysis or risk management; has limited to no opportunity to cause a negative impact to the organization or cause a serious consequence as a result of an error

    ENVIRONMENT: works in a manufacturing environment with regular exposure to dirt, dust, grease, oil, noise or temperature extremes; occasionally may face multiple demands or distractions; has limited or occasional exposure to poor ventilation or verbal abuse

    HAZARDS: average to moderate exposure to chemicals, fumes or smoke; has limited to occasional potential of injury, harm, illness or infectious disease; has regular exposure to machinery or equipment; does not require travel

    "Apollo Health & Beauty Care Ltd. will ensure accommodations are available in consultation with candidates during all stages of the recruitment process"

    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management. Apollo is committed to providing accommodations for people with disabilities in all parts of the hiring process. Apollo will work with applicants to meet accommodation needs that are made known in advance.

    We thank all applicants for their interest however only those meeting the minimum qualifications will be interviewed.