App Support Specialist

M

Manifest Solutions

App Support Specialist

New Albany, OH
Full Time
Paid
  • Responsibilities

    Manifest Solutions is currently seeking an App Support Specialist for a position in New Albany, OH.

    • Assist in coordinating the configuration and support of data archives (PI, OSI Chronus) and support SCADA/EMS platform software upgrades.
    • Perform operational technology platform analysis and demonstrate a basic understanding necessary to support the reliability of SCADA and DMS/EMS systems.
    • Investigate, troubleshoot, and resolve application-related issues with guidance from senior members, while coordinating vendor support for EMS and SCADA applications.
    • Participate in the configuration of network monitoring tools and develop repeatable scripts (PowerShell, Batch, Python) for deploying configuration changes and patches across servers.
    • Analyze logs and application/system monitors to identify potential issues proactively and develop strategic plans to mitigate them.
    • Monitor logs during performance events and collaborate with architects to troubleshoot and create restoration plans.
    • Conduct routine backups and periodic restoration tests to ensure backup validity and maintain documented emergency restoration procedures.
    • Ensure the reliable operation of OT applications, including communications, networking, databases, alarming, logging, and human interfaces.
    • Work with team and business process owners to schedule and administer patches, updates, and server configurations to minimize system downtime.
    • Provide after-hours support as needed in an on-call rotation to maintain reliable operations of DMS/EMS and SCADA systems.

    Requirements:

    • Bachelor’s degree in a related field OR Associate’s degree in a related field with 2 years of relevant experience OR High school diploma/GED with 4 years of relevant experience
    • IT/OT System Administration
    • IT/OT Application Support
    • Cyber Security
    • ADMS/DMA/EMS/OMS/SCADA
    • Professional certifications (such as A+, Network+, CCNA, CCNP, Cyber Security+, Security+, and CCSP) may be accepted as substitutes for a portion of the required experience.
    • Overtime, on-call assignments, and occasional travel may be required.