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Solutions Engineer

Appcues

Solutions Engineer

Boston, MA
Full Time
Paid
  • Responsibilities

    We’re looking for a Solutions Engineer to become the technical expert of the Appcues platform, responsible for ensuring our customers are getting the very most out of our product. You should be technically-inclined, energetic, and passionate about helping our customers succeed and our business grow!

    You will be the first Solutions Engineer and will work hand and hand with account executives and customer success managers to win and retain great fit customers. Appcues is embedded in all of our customers products (a sensitive place) and you will be a crucial element to developing the trust and game plan to ensure long term success.

    You will be helping customers and prospects understand and test for the technical fit between Appcues and their product. Ultimately, your goal will be to ensure that customers feel comfortable that Appcues meets their needs and assist in helping them achieve that value.

    WE HIRE BASED ON CULTURE FIRST, SKILLS SECOND. This is a role for team players.

    You’re probably a good fit if…

    • You have a strong foundational understanding of web applications, HTML, CSS, JavaScript and APIs and are eager to learn more

    • You are comfortable in a fast moving environment—we’re a young startup and things are constantly changing

    • You like solving mysteries and can come up with crazy workarounds for our customers

    • More than anything else, you are empathetic and have a genuine desire to help other people

    • You have at least one year experience with programing and a familiarity with different frontend frameworks

    • Very comfortable speaking with customers on the phone or via email

    Responsibilities:

    - Assist in high value deals

    - Understand trialers business objectives and assist in helping them evaluate and try Appcues during a trial period

    - Develop processes to solve for bringing on great fit customers at scale

    - Be an awesome teammate

    - Consult with product managers and engineers of varying technical aptitude

    - Own the technology evaluation stage of the sales process

    - Be comfortable speaking ‘web app’, i/e/ HTML, CSS, Javascript, JQuery

    - Have experience writing custom Javascript solutions and debugging JavaScript using browser console or other tools.

     

    A bit about Appcues the company:

    - We're a small team (under twenty) of friendly people who like to work together. - We strive to be transparent and inclusive at all levels of the business. This means there are many opportunities to make an outsized impact.

    - We're located in Fenway, Boston's fastest-growing neighborhood and an emerging anchor point for tech startups (and good food).

    - We offer medical and dental insurance benefits, equity and quarterly equity bonuses, conference and education reimbursement, an equipment stipend, and an unlimited vacation policy.