Job Description

Seeking a devoted & passionate Mgr of Client Services. As the selected individual, you will: ? Develop current team members, evaluate needs of the business, create guidelines, coaching and succession planning and new structural opportunities to support the growing Torrid business ? Build foundation to provide white glove service across multiple channels including stores, e-commerce, social media, direct mail and all customer touchpoints ? Lead and participate in cross-functional strategic initiatives and represent the voice of the customer with all departments within Torrid ? Evaluate current off-shore outsource partner, implemented new pilot program with on-shore partner ? Working with Finance partners to create the first Customer Service Department budget, goals and objectives. AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.