Job Description

Our team needs a punctual, dedicated, caring, proactive customer service representative who is excited about the opportunity to create the best customer experiences. May be required to work with other departments during product launches and promotional seasons. ESSENTIAL FUNCTIONS AND DUTIESResponding to emails, phone calls, chat, and social media comments in a timely mannerResolving and escalating fulfillment issuesReporting issues customers may be experiencing if noticing a trendBeing the first point of contact for the company and escalating inquiries to the proper person in a timely mannerWork with the Customer Experience Manager to report and present problems and discuss strategy with the VP, Marketing and Director of E-Commerce QUALIFICATIONSBachelor?s degree preferred or 2 years in client services/ working with peopleMaintains flexibility while working in a fast-paced environment while maintaining deadlinesAbility to show initiative and work well independently or as a part of a team. AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.