Job Description

Role and Responsibilities?Review and evaluate loan file documentation including AUS findings, credit reports, preliminary title reports, flood certifications, appraisals and income and asset documentation prior to forwarding the file to underwriter ?Determine any issues that may need to be addressed with the borrower for clarification?Ensure all necessary documentation is requested to support final loan decisions?Issue (mail or email) the Conditional Letter of Approval (CLA) or Notice of Incomplete (NOI) letter to the borrowers within the established Service Level Agreement (SLA)?Act as primary contact for borrower to follow-up on all underwriter directed and compliance related conditions? Review pipeline daily to follow up on all aging loans and expired CLAs or NOIs?Maintain communication with manager and loan agent regarding the status of loans that are stagnant or not moving through the pipeline in a timely manner?Review and update conditions in preparation to submit the loan file to Underwriting for final approval?Research and follow-up on outbound calls?Other projects assigned by management?Cross train with various channels (Retail, Third-Party Origination and Consumer Lending)Quickly and efficiently move file through loan stages. ?Take corrective actions when file is stalled in a process?Communicate frequently with Supervisor and Manager on status of pipeline and any potential issues?Perform and document telephone calls made to borrower to update the borrower on status, missing items, and any outstanding questions?Educate the borrower on the loan process, expected turn times, and communications they will receive?Communicate and coordinate with internal and external customers including but not limited to Title companies, Escrow companies, Realtors, City Officials, Employers, and various internal departments?Complete reports for management?Train and mentor new employees?Navigating and updating the information in the Lending Operating System?Facilitating customer-centric behaviors and a superior customer experience for both internal and external customers?Keeping apprised of changes in Investor, Regulatory and Bank guidelines; integrating changes into daily processes?Verifying accuracy and completeness of loan filesMinimum Qualifications?Minimum 2-3 years? experience in a mortgage loan processing environment? High School Diploma/GED ?Excellent verbal and written communication skills with strong attention to detail AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.