Job Description

Looking for a dynamic and experienced Call Center Associates for immediate openings at a well-established Fortune 100 company that still operates and innovates with the vigor of a start-up. Located in the Richmond area this company is building a leading information-based technology platform.PREFERRED QUALIFICATIONS:? High School Diploma, GED or Equivalent Certification? At least 2 years of heavy customer service/call center experience**Bilingual in English and SpanishTHE IDEAL CANDIDATE MUST:? Be proactive? Demonstrate a strong customer focus rooted in empathy? Embrace constant change in a fast-paced, dynamic environment? Communicate effectively with peers, management, and customers? Be a team player? Exercise good judgment and decision-making skills? Balance a human-first approach to customer care in an increasingly technology-driven and digital era? Strong communication skills? Possess the ability to multi taskRESPONSIBILITIES:Responsibilities include providing excellent service, via phone and web; answering phone calls, emails, and participating in internet web chats to assist customers with concerns, account and general inquiries, public website, and other member related service questions. Identify and recommend appropriate services to best meet customers? needs. Participate in promotions and meet monthly goals. In this role, you will assess our customers? various needs to provide expert service and advocate for the best solution to their problems. You?ll have the opportunity to develop a comprehensive skillset and become a trusted adviser to our customers when they encounter problems both big and small.Hours are full-time and this position provides great benefits after 60 days! Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.