Job Description

Growing and Dynamic fashion company is looking to hire MULTIPLE E-Commerce Customer Service RepresentativesE-Commerce - transactions conducted electronically on the InternetCustomer Service Job Duties:Respond to customer calls and emails, resolving customer concerns and troubleshooting issues (phone calls/emails) which is about 50% of the job. Assist customers in booking orders over the phone. Ensure superior customer satisfaction through phone and email correspondence. Manage all customer returns and credit processing. Run stock checks and place replenishment orders based on customer requests. Ecommerce Assistance Job Duties: Merchandise product categories regularly to ensure quality presentation. Assist with monthly product uploads. Assist with digital marketing campaigns including affiliate, email, paid search, seo and social. Review Google Analytics reporting to analyze in-page analytics, traffic sources and visitor trends. Coordinate and assist on e-commerce photoshoots. Order processing and customer returns (shipments, credits, reporting, etc). REQUIRMENTS: -MUST HAVE experience with Shopify, Zendesk, Magneto or similar software -Experience working with eBay and Amazon,-High School Diploma minimum. -Proficient Word/Excel/Outlook. Apply for this great opportunity as an E-Commerce Customer Service Representative today. Please send resume as Microsoft word attachment to for immediate consideration. Call the AppleOne Bunker Hill office and ask for Azuri Ross. PAY IS COMMENSURATE WITH EXPERIENCE AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.