Job Description

Bilingual Customer Service? Process orders per customer specifications and track order from start to finish.? Coordinate the sales orders entry process; ensures the proper procedures are followed,orders are accurately posted, and any changes made are accurately recorded.? Serve as a liaison between customers, and internal functions/departments.? Inform customers by email or telephone of order information, such as stocking, installingand repairs, shipping dates, and any anticipated delays.? Review orders for completeness according to reporting procedures and forwardincomplete orders for further processing.? Ensure compliance to all company and business policies and administer all open salesorder and ensure appropriate order flow.? Monitor and evaluate all orders and provide all required approvals.? Provide customer service for dedicated accounts, as assigned by manager.? Accurately enters all order requests received via telephone, FAX, mail, and email.? Ensures customer inquiries are handled in a professional and expeditious manner.Maintains effective communication with other individuals and departments, asnecessary.? Product knowledge is demonstrated, and reference materials are updated, detailoriented and organized.? Able to work in a fast-paced environment and adhere to corporate company structure.? Flexibility and exceptional customer service skills required.? Positive attitude, energy and enthusiasm are demonstrated at all times.? Regular and predictable attendance and punctuality is required.? Practical experience in a similar position is a plus.? High customer service orientation.? Bilingual-fluent in English and Spanish? Detail-orientation and good analytical skills.? Ability to communicate at different levels.? Good problem-solving as well as organizational skills.? Ability to both work effectively in a team and independently.? Must be flexible and willing to perform other tasks as assigned.? Must be able to work daily overtime and Saturdays as required AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.