Job Description

Job Description

AppleTree Staffing is collaborating with a prominent player in the window and door industry to identify a Brand Ambassador in Indianapolis.

This company enjoys national recognition for its top-notch products and holds a distinguished position as an industry leader. This is a full-time, long-term career opportunity, offering exceptional health insurance coverage and retirement savings benefits. If you're seeking a role with stability and growth potential, this could be your ideal career move.

Summary of Brand Ambassador Position

The Brand Ambassador will serve as the first point of contact for the showroom customer. They will be responsible for understanding customer’s needs and wants and presenting respective solutions. They will be responsible for entering and updating customer information in the CRM system, providing a project quotation or cost detail, and/or scheduling in-home appointments. This position will be an ambassador, guiding customers through a first-hand experience of our brand, products, and digital tools.

Brand Ambassador Responsibilities

• Answers and accurately direct customer calls for both internal and external customers by asking leading questions and pre-qualifying. Sets proper customer expectations regarding the Retail Replacement process.
• Qualifies call-in and walk-in customers to set sales appointments for Outside Sales Representatives.
• Inputs and maintains accurate information in lead management software (ACE/CRM) to capture traffic, leads, and appointments.
• Ability to read and interpret blueprints.
• Follows a structured sales process and delivers project quotations or cost details. Completes sales transactions which may include handling deposits.
• Plan/organize, manage, and attend showroom events.
• Lead presentations or training sessions as needed.
• Comfortable interacting with architects/designers, builders/contractors, and homeowners.
• Develop relationships with local industry or trade groups. Attend events as needed.
• Administers, verifies, and communicates the accurate product or customer information by researching needs/questions with customers, Service and Project Coordinators, Outside Sales Representatives, and Management.
• Provides administrative support for Outside Sales Representatives and Management.
• Initiates office stock orders by reviewing on-hand versus suggested levels of supplies, literature, and product samples.
• Maintains showroom for cleanliness and neatness to ensure a favorable and hospitable setting for all customers.
• Responsible for taking the appropriate action and contacting those required to resolve showroom concerns
• Meets company safety requirements by keeping the work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns
• Monitor for product updates. Keep an updated awareness of competitive products.

Education

• Must have a High School Diploma or GED. Bachelor’s degree (B. A.) or Associate’s degree (A.A.) preferred, or one to two years related experience and/or training, or equivalent combination of education and experience.
• Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
• Familiarity with design and reading/interpreting blueprints preferred.

Brand Ambassador Qualifications

• Willingness to travel to other showrooms for coverage if needed.
• Skilled at relating to and supporting a variety of customers
• Strong organizational, time management, and problem-solving skills
• Self-starter demonstrates a strong work ethic and responsiveness to customer needs
• Able to work with details, complexity, and follow through
• Able to maintain open and effective communication with cross-functional teams
• Works collaboratively with customers and team members
• Eye for detail and appreciation of design
• Adaptable to changing processes and priorities
• Works well without close supervision, but always keeps their manager informed
• Enjoys working in a fast-paced environment with a high sense of urgency.
• Energetic, driven, results motivated.
• Ability to work weekend and evening hours.

We offer:

• Competitive hourly pay rate based on experience
• Solid benefits package - Medical, Dental, Vision, Life insurance, STD, LTD, Accident/Critical Illness
• A company matching 401k plan
• A winning culture with low turnover
• Job Training
• Paid time off in first year

If you meet these requirements, apply or call 317-887-0747 today! Interviews will begin immediately!

JOB TYPE: FULL TIME

SHIFT: 1st

PAY RATE: $45K-60K+/Year based on experience

Company Description

We are one of the nation’s fastest growing full service employment firms for one simple reason. We offer a better service to our employees and employers.

Making complex simple is what we do. Please contact us direct to find out more on how our team of experts makes this happen every day.

Company Description

We are one of the nation’s fastest growing full service employment firms for one simple reason. We offer a better service to our employees and employers.\r\n\r\nMaking complex simple is what we do. Please contact us direct to find out more on how our team of experts makes this happen every day.