Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Compensation / Job Specifics

This position is posted at $25/hr

This position is in-person in Laurel Maryland

This work days for this position are Tuesday - Saturday

Tuesday - Friday : 8:00AM - 5:00PM

Saturday : 7:00AM - 1:00PM

Training hours are Monday - Friday, 9:00AM - 5:00PM (3-4 weeks)

Job Summary:

The Coordinator I is the primary point of contact for all inbound customer communication. This role focuses on answering calls, assisting customers with questions, completing reschedules, and supporting store communication needs. The Coordinator I helps maintain smooth daily operations by ensuring customers receive timely and accurate information. While other coordinators can assist during overflow periods, this position owns the customer call workflow as its main priority.

Essential Duties:

· Answer inbound customer calls as the primary owner of phone support

· Assist customers with questions, scheduling needs, and delivery updates

· Assist with billing, invoicing, and shipment verification within required timelines while maintaining a high level of accuracy.

· Complete reschedules and document outcomes accurately

· Support communication between stores, drivers and internal teams

· Provide basic operational guidance to support daily workflow

· Communicate essential updates to drivers and ensure information is accurate

· Support Dispatch Track updates as needed for basic entries

· Maintain the Driver Uniform Program through ordering, returning, tracking and auditing

· Ensure accurate routing of questions to other coordinators or departments if necessary

· Provide professional customer support during high volume periods

· Replenish install supplies as needed

· Maintain confidentiality and professionalism at all times

· Any other duties as assigned

Qualifications:

· Customer service, field service coordination, or call handling experience preferred

· Strong communication and organizational skills

· Ability to manage multiple inquiries at one time

· Ability to utilize basic computer programs.

Physical Requirements:

· Ability to sit at a computer for extended periods of time

· Ability to speak on the phone for long durations

· Ability to lift up to thirty pounds if needed for filing materials.

Work Environment:

· Office Setting

· Fast-paced Service Department

· Regular interactions with technicians, dispatchers, parts coordinators, and leadership.