Benefits:

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community?

If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You’ll enjoy working with our office team. Oh, and did we mention no nights or weekends! Your Responsibilities as a Customer Service Representative

As Customer Service Representative, you are the key component in providing excellent customer service by creating world class customer service experiences for customers with appliances that need repaired. Primary responsibilities:

· Answer incoming calls while empathizing with the customer.

· Respond to customer emails, texts, & calls for service.

· Schedule in-home service appointments with one of our trained appliance repair technicians.

· Effectively communicate with customers.

· Order parts to ensure efficient use of company materials.

· Enter data into the company software

To Succeed in this Role as a Customer Service Representative, Here’s What You Need:

Exceptional Customer Service: In this role, you are the voice of the company. You get to demonstrate your ability to deliver a great customer experience, showing empathy toward the customer. You are there to schedule repair appointments so they can get back to running an efficient household.

Problem Solving: This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets scheduled and fixed correctly, the first time.

Efficiency: In order to respond to all of our customer’s needs for the day, you’ll need to be efficient with your time and able to excel in a fast-paced office environment.

Punctuality and Reliability: Our customers are anxiously waiting for your help! To deliver a great experience, you need to be available and show up on time.

Pride in the Details: If you value attention to detail in completing customer information and reports, you’ll fit right in.

Fun Team Environment: We stand by our culture and build our team with people that love what they do.

If you enjoy taking care of customers, are awesome at problem solving, and want to work in an office environment, a career at A-Tech Appliance as Customer Service Representative could be your future!

** Currently only accepting applications for potential candidates with prior experience working in the service industry.**

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.