Job Description

JOB DESCRIPTION: Occupational Health Specialist

DEPARTMENT: Occupational Health Operations

LOCATION: Corporate HQ

REPORT TO: Order Entry/Verifications Supervisor

PAY TIER: $10.00 - $12.00 hourly

POSITION SUMMARY

This position provides front line support for Ai’s clinical processes, which includes but not limited to in/outbound calling to schedule candidates for testing (drug, breath & alcohol, and physical exams), requesting and coordinating the retrieval of results from clinics, and/or assisting in the general data and file management of Ai’s clinical programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This position includes the following responsibilities. Other duties may be assigned to meet business needs.

• Perform data entry and/or data file management using word processing, spreadsheet or database commands across one or more business units and format material as required
• Creation of client paperwork and reports using Microsoft Office – Outlook, Word, Excel, MicroStrategy, and Adobe Acrobat Pro
• Client, applicant and vendor interaction via phone and e-mail
• Provides timely updates and assistance that enables teams to provide professional communications to the client
• Performs analysis and identifies potential problems or discrepancies prior to contacting clients, applicants or vendors
• Identify exceptions to the standard operating procedures of the position and escalate them as necessary
• Consistently meet the established daily unit quota for the position based on the services being performed
• Produce quality output and accuracy/error rate within thresholds defined by the position, with and without direct supervision
• Work accurately and effectively as a team contributor on all assignments
• Basic clerical duties

QUALIFICATION/ REQUIREMENTS

• Computer literate with a working knowledge of Microsoft Office – Outlook, Word, Excel and Adobe Acrobat Pro
• Ability to convey information clearly and concisely using appropriate grammar, spelling and punctuation in computer systems and in written and verbal correspondence
• Must present a helpful demeanor, customer service orientation and demonstrate the ability to be a contributing team member in a fast paced, ever changing environment
• Handle multiple projects with changing priorities, while working both independently and as part of a team
• Effective communicator with the ability to follow both oral and written instructions
• Strong organizational and follow through skills and particularly strong attention to detail
• Properly handle confidential information and records
• Strong keyboard skills (60 WPM, 95% accuracy)

SUPERVISORY RESPONSIBILITY

• This position has no supervisory responsibilities.

POSITION TYPE/EXPECTED HOURS OF WORK

• The position is a full time position
• The employee must be available and present for pre-determined 8 hour shifts between the hours of 8:00 a.m. to 8:00 p.m., M-F, and must work 37.5 hours each week to maintain full-time status.
• Some flexibility in hours is permitted. Part time employment may also be considered if agreed upon in advance with management

TRAVEL

• No travel requirements for this position

EDUCATION/TRAINING/EXPERIENCE

• High School Education or GED equivalent

Company Description

About Applicant Insight: Established in 1990 and headquartered in New Port Richey, FL, Applicant Insight, Inc. is a single source provider of workforce screening solutions for businesses in both regulated and non-regulated industries for over 25 years. Applicant Insight currently manages programs for many of the most visible companies in the US, and regularly consults with major national employers and associations to develop employment screening solutions that are cost-effective, compliant, and address corporate goals and regulatory requirements. Ai's background screening solutions are accredited by the Background Screening Credentialing Council (BSCC), as recognized by the National Association of Professional Background Screeners (NAPBS). Applicant Insight proactively advocates for key industry initiatives through ongoing leadership and involvement in professional organizations including but not limited to: the National Association of Professional Background Screeners (NAPBS), The Securities and Insurance Licensing Association (SILA), the HR-XML Consortium, and the Substance Abuse Program Administrators Association (SAPAA). As a complete provider of background screening, drug and alcohol testing, occupational health services, reporting, program management solutions, forms automation, insurance industry automated appointments workflow, agent self-pay, and vendor management programs, Ai holds a marketplace niche at building thorough and compliant programs that cross multiple service lines. Our position as a single-source provider of the complete range of workforce screening requirements is unique to the industry, allowing our partners to find ways to cut costs by consolidating their screening services under one partner. Applicant Insight is the home of 31 IT team members working in an Agile office on .net core, C# and Java technologies.