Job Description

HELP DESK SUPPORT

Applicant Insight is a premier global provider of background screening, substance abuse testing and occupational testing services. Our clients enjoy on-demand access to current technologies, industry best practices, and compliance guidance to ensure confident staffing decisions.

DESCRIPTION   

The Applicant Insight Production Support Team is seeking a Help Desk Support Associate to be the initial contact for system issues to internal and external personnel.

PRIMARY DUTIES:

• Monitor the Production Support email box / Cherwell portal and telephone
• Troubleshoot issues to determine the cause of the issue and if it cannot be initially resolved forward to the applicable party for resolution
• Document the appropriate resolutions so there is a knowledgebase for if / when the same issue occurs again
• Ensure all issues are properly prioritized / resolved / escalated in a timely manner
• Send applicable incident notifications

REQUIREMENTS:

• Ability to communicate (both orally and written) effectively with users at all levels
• Excellent problem-solving skills
• Ability to independently solve problems and to think “out of the box”
• Self-motivated and able to work independently or as a part of a team
• Pays attention to detail and can  handle pressure
• General working knowledge of at least some of Applicant Insight’s applications
• Desire to increase knowledge about all of Applicant Insight’s systems
• Willingness to take direction from senior team members
• Any other duties as assigned by your Manager

Company Description

About Applicant Insight: Established in 1990 and headquartered in New Port Richey, FL, Applicant Insight, Inc. is a single source provider of workforce screening solutions for businesses in both regulated and non-regulated industries for over 25 years. Applicant Insight currently manages programs for many of the most visible companies in the US, and regularly consults with major national employers and associations to develop employment screening solutions that are cost-effective, compliant, and address corporate goals and regulatory requirements. Ai's background screening solutions are accredited by the Background Screening Credentialing Council (BSCC), as recognized by the National Association of Professional Background Screeners (NAPBS). Applicant Insight proactively advocates for key industry initiatives through ongoing leadership and involvement in professional organizations including but not limited to: the National Association of Professional Background Screeners (NAPBS), The Securities and Insurance Licensing Association (SILA), the HR-XML Consortium, and the Substance Abuse Program Administrators Association (SAPAA). As a complete provider of background screening, drug and alcohol testing, occupational health services, reporting, program management solutions, forms automation, insurance industry automated appointments workflow, agent self-pay, and vendor management programs, Ai holds a marketplace niche at building thorough and compliant programs that cross multiple service lines. Our position as a single-source provider of the complete range of workforce screening requirements is unique to the industry, allowing our partners to find ways to cut costs by consolidating their screening services under one partner. Applicant Insight is the home of 31 IT team members working in an Agile office on .net core, C# and Java technologies.