Job Description

Remote role to start and once environment changes, the candidate will need to be located in the San Francisco office.

• The successful candidate will primarily provide end-user technical support and technology projects.
• The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving.
• A passion for delivering consistent and excellent customer service is a must.
• This role will provide day-to-day technical support to employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc.

RESPONSIBILITIES

• Manage day-to-day requests from our PC Hub; ship and check-in computer hardware, utilizing our web-based Workstation Database.
• Maintain accurate records of company hardware assets.
• Responsible for administering and deploying equipment and software solutions company-wide
• Share in production of technical/support documentation for knowledge base
• Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required.
• Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications
• Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees.
• Maintain a high degree of customer service
• Able to lift up to 50 lbs.
• Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized
• Able to manage workload with minimal supervision
• Excellent communication skills both written and verbal
• Bachelors' degree or equivalent job experience, High School Diploma is a must

Company Description

Given the job description and hiring preferences, Applicantz reaches the entire candidate universe by searching through all major job boards and presents only the finest, interview-ready, and hirable candidates. Applicantz’s unparalleled reach of candidates outperforms all conventional recruitment!