How Will Your Role Impact First Command?

The Application Support Analyst works closely with their team and is responsible for maintenance and support of First Command’s technology solutions and their corresponding business processes. This role requires troubleshooting, user support and documentation skills to facilitate the daily operations of First Command. Contributes to the administration of 3rd party software packages and platforms.

What Will You Be Doing?

• Engage with end users and provide a genuine experience
• Work with internal and external partners to resolve escalated issues
• Proactively build relationships with internal and external partners
• Perform extensive research of issues and document investigation for hand-off to development teams
• Identify, document, and communicate workaround procedures to stakeholders
• Create documentation that can be understood by various audiences
• Participate in Root Cause Analysis efforts to ensure issues are addressed to their fullest and help identify improvement opportunities
• Engage agile teams to learn new capabilities and functionality in preparation for release to users
• Continued education of First Command processes to better support the business
• Participates and engages in executing test plans created around new capabilities and functionality
• Support Management and proactively seek out improvement initiatives
• Ability to work independently and self-motivate
• Organize, lead, and/or facilitate team meetings with Business Owners, Partners, etc.

What Skills/Qualifications Do You Need?

Education

• Preferred – Bachelor’s Degree

Work Experience

• 4-year Degree in Computer Science, Computer Programming or MIS
• Or 2+ years’ experience

Knowledge, Skills and Abilities

• Required – Knowledge of SQL
• Required – Ability to work alongside others and be a team player
• Required – Troubleshooting and debugging
• Required – Experience with web-based technologies and Windows OS
• Preferred – Knowledge of at least 2 major business processes within First Command

Feeder Roles

• Application Support Associate
• Support Center Analyst

Career Path

• Senior Application Support Analyst
• Application Support Engineer

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Required Skills

Required Experience

The Deposit Services Specialist must possess the following knowledge and skills:

**** Need to have at least 1 year experience as a Financial Coach******

• A high school diploma or equivalent or ten (10) years equivalent work experience.
• Demonstrated ability to meet deadlines and accomplish assignments without close supervision.
• Ability to use analytical and independent judgment for process improvements and problem resolution.
• The Deposit Services Specialist should possess at least 3 years working experience with retail deposit products. Working knowledge of HSA and IRA products, deceased accounts and living trusts is desired.
• Demonstrated skill to effectively and compassionately communicate and work with individuals to make their experience with WPCU as congenial as possible.
• Demonstrated ability to learn through on-the-job experience and apply general knowledge of estate laws and evaluate legal documents relative to deceased accounts and revocable/irrevocable living trusts.
• Excellent oral/written communication skills, the ability to manage multiple diverse tasks, and functioning as a team member.
• Demonstrated ability to learn and adhere to regulations and laws pertaining to HSA and IRA products.
• Demonstrated ability to analyze, reason, problem solve, and prioritize work independently, especially involving legal documents such as trust documents.
• Demonstrated ability to learn and apply available and appropriate software applications to job functions.