Job Description

Purpose of the Role:

• Provide customer support of software applications via help desk tickets
• Application process improvement
• Document requirements of applications
• Coordinate internal and user testing of applications
• Collaborate with teams
• Conduct training sessions for application usage

Key Responsibilities & Accountabilities:

• Provide end-user support for various systems, troubleshooting issues related to our software
• Analyze existing systems to identify gaps and recommend improvements to enhance efficiency and effectiveness.
• Create and maintain documentation for system processes, procedures, and user guides to facilitate training and support.
• Assist in the implementation of new systems and upgrades, ensuring minimal disruption to operations.
• Work with cross-functional teams to gather requirements, design solutions, and implement changes that meet business needs.
• Conduct training sessions for users to ensure they are proficient in using the systems and understand best practices.

Qualifications

• Bachelor’s degree or equivalent work experience in project management or other people/asset management.
• Proficient in SQL Server for report writing functions.
• Proficient in Excel.
• Experience with QuickSuite and SharePoint is a major plus.
• Strong analytical skills to diagnose and resolve technical issues effectively.
• Business maturity/acumen, confidence, and a high degree of personal motivation and energy (pro-active).
• Strong written and oral communication skills.
• Strong project management skills (planning, organizing, monitoring, follow-up). Must be very effective in anticipating and resolving problems before they occur.
• Ability to manage multiple tasks and pay attention to detail to ensure accuracy in data and system management
• Requires exceptional interpersonal skills.
• Strong analytical and problem-solving skills
• Skilled in maintaining stable performance under pressure; able to work with intermittent to limited supervision.
• High aptitude in MS Office (Outlook, Word, Excel and Project).

Additional Information

All your information will be kept confidential according to EEO guidelines.