What to Expect

The Application Support Technician will provide essential support to the manufacturing floor, addressing various needs such as coordinating and delegating tasks, troubleshooting IT issues, maintaining printers, reviewing SOPs, processing data, and delivering tactical support for implementing changes.

The ideal candidate will be able to effectively lead and motivate the team, fostering strong, positive relationships to build a cohesive and successful group.

Please note that this position requires full-time onsite presence.

What You'll Do

Work with multiple departments in high pressure urgent need scenarios

Resolve issues swiftly and accurately, ensuring tasks are completed and prioritized effectively

Diagnose and resolve technical issues related to applications, software, and systems promptly to minimize downtime

Perform repetitive detailed assignments and data processing tasks

Collaborate with multiple departments in high-pressure situations

Act as the primary contact for incident management, coordinating the resolution of critical system issues

Troubleshoot basic network, software, and hardware related problems

Maintain comprehensive documentation of issues, solutions, and user guides to streamline future support processes

Prioritize and resolve multiple tasks efficiently in urgent scenarios

What You'll Bring

Experience troubleshooting basic network, software, and printing issues

Familiarity with Manufacturing Execution Systems (MES)

Proven experience with Microsoft Excel, SQL and basic Python

Familiarity with configuring and printing using ZPL language on Zebra printers is a plus

Ability to remain composed in high-pressure, urgent situations while managing competing demands

Strong knowledge of Windows OS and Microsoft enterprise environments

Knowledge of SQL queries and Splunk queries is a plus

Experience working with PLC, Ignition is a plus

Flexibility to work weekends and any shift

Ability to carry heavier work equipment and stand or walk for extended periods on the production floor while troubleshooting issues