Job Description

Hi,

Job Title: Application Support Engineer - Payments

Location : Morristown NJ

Duration : 9-12 months Contract

We have below longterm job opening.

If you are interested , Please send your updated resume with below details.

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Expected rate all inc on c2c ( 6% VMS and Payment terms Net 60 ) :

Job Summary: The Application Support Engineer for Payments is responsible for providing L2 and L3 support for payment systems ensuring high availability performance and compliance. The role involves troubleshooting transaction issues managing disputes and fraud monitoring collaborating with cross-functional teams and maintaining secure and efficient payment processing systems across banking platforms.

Role Descriptions

Monitor and resolve issues in payment applications including gateways POS systems and card processing platforms to ensure minimal downtime and SLA adherence

Provide L2 and L3 technical support for payment systems including transaction failures connectivity and integrations with Visa Mastercard Amex and banking partners

Support end-to-end payment card lifecycle including authorization clearing settlement and reconciliation

Investigate and resolve disputes and manage chargeback processes ensuring compliance with card network rules

Monitor fraud patterns using detection tools and support fraud prevention measures such as tokenization and 3D Secure

Perform system maintenance including updates patches configurations ensuring PCI DSS compliance and performance

Troubleshoot payment workflows including ISO 8583 message processing EMV transactions and fraud alerts

Collaborate with development QA infrastructure and fraud teams to resolve issues and deploy fixes

Provide customer support to internal teams and external clients including merchants and banks

Monitor systems using tools like Splunk or Dynatrace and generate performance and fraud reports

Maintain documentation of incidents resolutions and configurations

Identify process improvements to reduce chargebacks and enhance fraud detection

Ensure compliance with PCI DSS EMV PSD2 GDPR and security best practices

Required Skills & Qualifications

6 to 8+ years in application support with at least 5+ years in payment industry

Strong experience in credit and debit card processing disputes and fraud management

Proficiency in troubleshooting applications built on Java .NET or Python

Strong SQL and Oracle skills for querying transaction and dispute data

Expertise in APIs web services REST SOAP and middleware like Kafka RabbitMQ

Knowledge of payment protocols such as ISO 8583 SWIFT and EMV standards

Understanding of full payment lifecycle authorization clearing settlement and reconciliation

Experience with acquirer issuer workflows and card network operations

Experience with dispute resolution and chargeback processes

Familiarity with PCI DSS PSD2 GDPR compliance standards

Strong analytical communication and collaboration skills

Experience with ITSM tools like ServiceNow Jira monitoring and fraud analytics tools

Experience with cloud platforms AWS Azure GCP and containerization Docker Kubernetes

Scripting skills such as Bash PowerShell for automation

Additional Information

All your information will be kept confidential according to EEO guidelines.