Elevation Connect delivers a very different contact center experience. We are a customer service and sales company powered by incredibly talented people who are knowledgeable and passionate, and who respond with authentic care for our customers. Our exceptional team members are inspired by our commitment to helping surrounding communities through our "Performance for Purpose" philanthropic model. When people work for a company with purpose, they are driven to out-perform.

Elevation Connect is always on the lookout for candidates to provide extraordinary customer service to our clients. These positions are work from home in one of the following states: AL, FL, GA, KS, MI, MO, NC, OH, OK, SC, TN

This campaign is for a premier academic partner that improves the lives of people around the world through world-class educational opportunities, groundbreaking research, top-rated health care and agricultural expertise.

Training classes will start 9/03/2024

Training Hours will be 7 AM - 3:30 PM MT Monday – Friday

Hours of Operation are 8AM – 1AM MT (WILL INCLUDE LIMITED WEEKEND HOURS AND THANKSGIVING DAY)

Early, Mid, or Late Shifts available

Pay Rate: $14/hr This is a great seasonal role that can lead to other permanent opportunities with Elevation Connect. This project is scheduled to conclude at the end of January 2025. Due to the short tenure of this assignment, vacation days will not be granted for the duration.

The primary focus of the Application Help Desk Support Representative is to provide valuable support for students that are applying for admission to our premier academic partner. Application Help Desk Support Representatives help potential students resolve questions surrounding the application process and solve technical issues. Help us be that guiding light for students who need us.

As an Application Help Desk Support Representative, you will be responsible for:

• Gathering information, researching/resolving inquiries and logging applicant calls quickly and efficiently
• Building an engaging rapport, quickly, with many students throughout the day
• Meeting daily, weekly & monthly student interaction goals as well as client expectations
• Quickly and concisely answering student questions about admission paperwork, transcripts, payment plans, acceptance, registration, etc.
• Mastering our communication systems (phone, e-mail, Microsoft Office Suite and other internet databases)
• Help Desk services to include phone calls, emails and chat
• Helping potential students with their college application and related questions
• Selling the dream of education to students
• Answering student questions about admission requirements, the application, technical issues and more
• Perform other duties as assigned

Position Requirements

• Be at least 18 years of age.
• Must pass a criminal background check.
• Be available and flexible for a shift during the hours of operation.
• Strong organizational and time management skills
• Has developed a broad perspective to problems and can identify new, less obvious solutions.
• Adaptable to change in a fast-paced environment
• Completes work with a limited degree of supervision.
• Strong verbal and written communication skills
• Basic computer skills and knowledge in Microsoft Office Suite Preferred
• Previous customer service/sales experience
• Must pass typing and basic computer literacy assessment

Work at Home Requirements:

• Stable high-speed Internet connection at home, must be able to pass a speed test
• Must have a quiet home office with a door, zero background noise
• Must have own computer and USB headset

Technology Requirements:

• PC
  • Dual Core CPU (1.5GHz or better)
  • 8GB RAM
  • 20GB Free Disk space o Windows 8.1, or 10
• Macs
  • Intel Core i7, 2.3 Ghz
  • 8GB RAM
  • Mavericks OS X, version 10.9, Yosemite OS X, version 10.10, El Capitan OS X, version 10.11, Sierra OS X, version 10.12
• Chromebooks and Linux systems are not supported.
• High-speed internet
• Internet connection should support at least 10Mbps download and 2Mbps upload (20Mbps down and 5Mbps upload or higher recommended)]
• Latency from agent to data center should be under 150ms one-way.
• Wireless connections (wifi) are not supported. Agents should be directly connected to their ISP router through an Ethernet cable.
• Wired USB Headset, camera and smartphone (for security ID only) required

Elevation Connect will ALWAYS contact you directly for any information about your application. We will NEVER ask for fees or personal bank information in the interview process. Please be aware of scams.