Job Description
A-Line Staffing is now hiring a Technology Rollout Call Center Support Specialist in Smithfield, RI.
The Support Specialist will be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.
If you are interested in this position, please apply directly to this job posting, text Jenise Nottage at 586-473-6098 or email resume and job title to jnottage@alinestaffing.com.
Compensation:
The pay for this position is $17.00 per hour
Benefits are available to full-time employees after 90 days of employment
A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
Highlights:
This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
The required availability for this position is Monday through Friday, 8-hour shifts that could fluctuate to accommodate day/night projects and different time zones
Paid training is conducted onsite, Monday through Friday within the 8 AM to 8 PM window (exact times may vary)
Responsibilities:
Take and make calls as part of a technology rollout call center , supporting multiple concurrent projects
Provide first-level technical support to on-site field technicians/vendors/contractors during technology implementations and upgrades
Update tracking applications and perform system validations while on calls
Create and send follow-up communications via email and Excel when not on calls
Learn and support multiple IT rollout projects, sometimes during evenings or overnight hours across different time zones
Adapt shift schedules based on project demands (advanced notice provided)
Requirements:
Minimum of 1 year of relevant work experience
Strong verbal and written communication skills
Basic troubleshooting and problem-solving abilities
Working knowledge of Microsoft Outlook, Word, and Excel preferred
IT hardware installation experience is preferred, but not required
Must be able to work onsite in Rhode Island 4–5 days per week
Must be able to work multiple projects simultaneously and adjust shift times based on project needs
Education:
If you are interested in this position, please apply directly to this job posting, text Jenise Nottage at 586-473-6098 or email resume and job title to jnottage@alinestaffing.com.