Specific Knowledge, Skills, and Abilities (KSAs):
- 3+ years of experience in Agentforce concepts: topics, actions, prompts, grounding, guardrails, Atlas Reasoning Engine, and integration patterns
- 3+ years of experience in with generative AI, prompt engineering, retrieval-augmented generation (RAG), natural language processing concepts, and responsible AI practices.
- 3+ years of experience in Salesforce declarative tools (flows, configuration, permission sets), coding in Apex, JavaScript, or Python.
- 3+ years of experience in API Architecture and data integration.
3+ years of experience in diagnosing issues, analyzing agent behavior, monitoring outputs, and implementing improvements. - 3+ years of experience with Data mapping and interpreting large datasets
- Ability to provide excellent customer support; meticulous quality of work and work product.
GENESYS Consulting Services, Inc. is proud to be an equal opportunity employer.