Job Description

Key Responsibilities

Sales & Business Development

• Develop and maintain relationships with OEMs and end users.
• Identify new business opportunities and expand existing customer accounts.
• Generate and manage a sales pipeline to achieve revenue and profitability objectives.
• Conduct customer visits, presentations, and application reviews.
• Prepare quotations and negotiate commercial terms within company guidelines.

Customer & Technical Support

• Partner with customers to understand thermal process, heating, airflow, controls, and performance requirements.
• Evaluate customer specifications, operating conditions, and application constraints.
• Provide technical guidance and recommendations on heater selection, system integration, and control strategies.
• Support sales teams through customer meetings, presentations, product demonstrations, and technical discussions.
• Collaborate with engineering teams on product development and custom designs.

Project Management

• Coordinate customer projects from quotation through production and delivery.
• Serve as the primary point of contact for technical and commercial communications.
• Monitor project milestones, schedules, and customer expectations.
• Ensure smooth transition of projects from sales to manufacturing and customer support.

Engineering

• Perform application calculations, including:

· Heat transfer

· Airflow and pressure drop

· Temperature rise

· Power requirements

· Electrical loading

• Ensure compliance with customer specifications and applicable industry standards.
• Assist with development of technical literature, application guides, and training materials.

Qualifications

Required Qualifications

• Bachelor's degree in Mechanical or Electrical Engineering or related engineering discipline.
• 3+ years of engineering, applications engineering, product engineering, or technical sales experience.
• Strong understanding of:

· Heat transfer principles

· Thermodynamics

· Industrial electrical systems

· Controls and automation concepts

· Controls and automation concepts

• Experience reading engineering drawings and technical specifications.
• Proficiency with Microsoft Office and CAD software.
• Strong analytical, problem-solving, and communication skills.
• Ability to travel periodically to customer sites and industry events.

Preferred Qualifications

• Experience with electric heating technologies, thermal systems, HVAC, industrial process equipment, or industrial controls.
• Knowledge of UL, CE, CSA, or related compliance standards.
• Familiarity with PLCs, VFDs, temperature controls, and industrial automation.
• Experience supporting OEM customers.
• Knowledge of SolidWorks or similar CAD platforms.
• Experience with custom-engineered industrial products.

Join us if you’re passionate about leveraging cutting-edge technology solutions to solve real-world challenges! We value proactive problem-solvers who thrive on collaboration, innovation, and delivering exceptional results.

Additional Information

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location is onsite in Arden, N. Carolina.

All your information will be kept confidential according to EEO guidelines.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)