Job Description
This position works under general direction and is primarily responsible for managing the activities of the Applications Laboratory to ensure quality of Natural Colors Division. Reports to Head of Innovation, NA.
** Principal Duties And Responsibilities**
- Manages and prioritizes test requests and generates reports summarizing monthly activity.
- Plays an active role in the sales project process, by supporting the sales organization in developing relationships with customers, approving and coordinating the customer oriented product development projects and supporting its implementation in the field.
- Makes decisions on product ranges and solutions for the industry by reviewing and prioritizing activities with corporate accounts.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Develops and coordinates internal training programs and technical presentations for sales and marketing.
- Participates in specific customer projects, requiring technical assistance for both domestic and international accounts. Provides customers with product options.
- Complies with Good Manufacturing Practices (GMP), GLP (Good Laboratory Practices), and company Safety guidelines.
- Reads and writes comprehensive reports and professional correspondence for both internal research and external customer support.
- Establishes and maintains color libraries designed to expedite the sampling and retrieval processes.
- Develops promotional sales tools and activities such as industry days, demo kits, handouts and articles.
- Provides expertise and training to the organization and in support of global projects, customer activities and cross regional industry projects.
- Develops and encourages the growth of employee’s skills through training and opportunities.