****Who We Are

We blend street smarts with book smarts, applying practical IT solutions that work in the real world. We understand not just technology but how people use it, helping them be their best. We are personable, resolute, meticulous, and gritty.

****Description ****

Network/Systems Administrators utilize several skills to provide all-star leadership to Applied Tech’s internal teams and customer support to our clients. You understand high-quality customer service, respond with appropriate professionalism and urgency, and have a knack for adapting your interpersonal style to many different types of users. You understand how to support integrated enterprise applications, advance troubleshooting of hardware and software, and keep users up-and-running. Candidates should possess the ability to think fast on their feet, a willingness to help others and the ability to take internal coaching and client frustrations in stride. You lead with strong communication and a client-first mindset. This role reports to the Support Services- Escalation Services Manager.

This i s not a contract position. This position may require on-site support at the request of the customer to do troubleshooting/remediation in the Denver Metro area.

Primary Responsibilities ****

• Advanced hardware and software support for servers, firewalls, switches and wireless access points.
• Advanced knowledge of Hypervisor, VLAN’s, network routing, and Azure VMs.
• Desktop, server and network infrastructure troubleshooting and maintenance.
• Substantial customer service focus with proven results for client satisfaction.
• Demonstrate complete ownership and accountability of incoming tickets.
• Address time sensitive issues promptly.
• Advanced technical issues involving Microsoft's full suite business applications and operating systems.
• Candidates will be required to field incoming requests while working on several items at one time. Must be able to meet deadlines and effectively communicate issues/solutions.
• Logging client issues correctly in our ticket management system.

**
**

Education and Qualifications ****

• Excellent communication and customer service experience
• Active driver’s license and proof of auto insurance
• Windows and/or Apple operating systems
• Microsoft Exchange (On-Premise and Online)
• Hypervisor technology (Hyper-V and VMware)
• Advanced understanding of networking including DNS, DHCP, TCP/IP
• Firewall and network switch configuration and support
• Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
• Certification required within six months of being hired

Compensation ****

$65,000 -$95,000 DOE

Exempt

Soft Skills

Supervision/Autonomy __

Able to independently set direction and scope of work. Able to evaluate the work of others and make decisions that affect personal or team productivity within a well-defined area of responsibility.

Planning/Organization

Able to organize incoming request for work from multiple sources without well-defined goals, maintaining day to day productivity with few requests for help.

Process Management __

Understands and follows established processes. Able to adapt to ongoing changes in processes, priorities, tasks and workload. Able to help develop and define processes and process improvement for Applied Tech.

Communication __

Strong written and verbal communication skills. Demonstrates clear and professional written communication that conveys confidence and competence. Able to explain complicated concepts with poise to large groups.

People Skills/Conflict Management __

Strong people skills for effective interaction with clients, third parties, and teammates. Able to demonstrate confidence in high-pressure situations and resolve conflicts.

Physical Requirements ****

• Ability to use computers daily in an interactive manner for extended periods of time, possibly exceeding 8 hours per day
• Ability to sit for an extended period
• Ability to frequently and accurately communicate with employees, customers, and vendors in person, via the telephone or by email

NOTE :

This job description is not intended to be all-inclusive. Employees may perform other related duties as requested to meet the ongoing needs of the organization.