****Who We Are
We blend street smarts with book smarts, applying practical IT solutions that work in the real world. We understand not just technology but how people use it, helping them be their best. We are personable, resolute, meticulous, and gritty.
Description:
The Support Services Technicians utilize several skills to provide all-star leadership to Applied Tech's internal teams and customer support to our various clients. You understand high-quality customer service, respond with appropriate professionalism and urgency, and have a knack for adapting your interpersonal style to many different types of users. You know how to support integrated enterprise applications, troubleshoot hardware and software, and keep users up and running. You are willing to go onsite to client's locations on an as needed basis. Candidates should possess the ability to think fast on their feet, be willing to help others, and take internal coaching and client frustrations in stride. You lead with strong communication and a client-first mindset.
This is a full time position with full suite of benefits! **** Monday-Friday, 7am-4pm CT. This role is primarily bases onsite at our Madison office, and offers great flexibility as needed!
Primary Responsibilities:
Education and Qualifications:
Compensation:
$45,000-$60,000 DOE
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Soft Skills
_ Supervision/Autonomy_
Able to independently set direction and scope of work. Able to evaluate the work of others and make decisions that affect personal or team productivity within a well-defined area of responsibility.
Planning/Organization
Able to organize incoming request for work from multiple sources and plan projects without well-defined goals, maintaining day to day productivity with few requests for help.
Process Management
Understands and follows established processes. Able to adapt to ongoing changes in processes, priorities, tasks and workload. Able to help develop and define processes and process improvement for Applied Tech.
Communication
Strong written and verbal communication skills. Demonstrates clear and professional written communication that conveys confidence and competence. Able to explain complicated concepts with poise to large groups.
** People Skills/Conflict Management**
Strong interpersonal skills for effective interaction with clients, third parties, and teammates. Able to demonstrate confidence in high-pressure situations and resolve conflicts.
Physical Requirements
NOTE : This Employee may perform other related duties as requested to meet the ongoing needs of the organization.