Benefits:

401(k) matching

Dental insurance

Health insurance

Vision insurance

Position Description

Lawson Home Services is seeking a motivated, positive Appointment Center Representative to be the voice of our company, guiding homeowners through their first steps with us. We offer a casual, friendly office environment with a neat, casual dress code.

The ideal candidate is empathetic, reliable, and detail-oriented, with strong multitasking and active listening skills. You should have excellent communication, organization, and time management abilities, along with strong computer proficiency.

This role involves handling inbound calls for information or troubleshooting and outbound calls to schedule sales appointments or maintenance (no cold calling).

ESSENTIAL JOB FUNCTIONS

Prior office experience and ability to work with multiple screens is a must

Professional, cheerful phone presence

Schedule sales appointments efficiently, with knowledge of the state and Eastern Shore

Make outbound calls to homeowners and address service concerns

Strong customer service skills and accurate data entry

Proficient with Excel, Word, databases, and multi-line phone systems

Able to multitask, follow scripts, and ensure consistent, quality service

Experience

Customer Service: 2 years experience required

Route Scheduling: 1 years experience required

Background check and pre-employment drug screen are required

Benefits

Paid weekly

401k matching

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Competitive Wages

Bonuses

On-the-job training

full-time , steady work (not seasonal)

Locally owned company and family environment.

Schedule

M-F 8AM-5PM

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. Such statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees are requested to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. Regular, reliable attendance is considered an essential job function. This document is subject to change at any time without notice.

Lawson Home Services is an Equal Opportunity Employer (EOE) and we seek to create an inclusive workplace that embraces diverse backgrounds, life experiences, and perspectives. We show commitment to the men and women who have served in the United States Armed Forces by providing meaningful, challenging career opportunities where military skills and experience may be applied.

Compensation: $16.00 per hour

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Bright Brothers Corporate.