Job Description

Location: Onsite at 7900 Fannin St # 4000, Houston, TX 77054

Schedule patient and ancillary department appointments in a professional, efficient and timely manner; provide excellent customer service to external and internal customers. Be informative to all customers.

Essential Job Duties:

• Schedule and reschedule new patients and established patients’ appointments.
• Register new patients and update established patients’ accounts.
• Collect/update patient insurance information during each call.
• Be knowledgeable with doctor’s specialties, office locations, insurance guidelines, scheduling protocols.
• Phone backup for nurses during lunch or when doctors are out.
• Overhead page when necessary.
• Be familiar with nurses and doctors “Emergency on Call” protocol.
• Be flexible with multitasking during high call volume peaks.
• Answer websites and smile reminder emails.
• Make exit appointments for doctors and ancillary departments.
• PBX and be knowledgeable in all areas of Ob/GYN Medical Center, CBO, MSO and Satellites (locations, personnel directory, websites).
• Mail out patient recalls.
• Damage control with unsatisfied patients.
• Mail out new patient packages when necessary.
• Follow HIPAA guidelines.
• Other miscellaneous duties as assigned.

Qualifications

• 1+ year of experience, preferably in a OB/GYN medical office setting..

• 1+ year of PBX or call center experience.

• 1+ year of Athena EMR experience (Preferred).

• Basic computer literacy.

• Ability to handle yourself in a professional manner.

• Ability to accurately enter patient data into office software.

• Be a self-motivator and problem solver.

• High School Graduate or GED.

Physical Demands

Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies; occasionally lifting files or paper weighing up to 30 pounds; requires manual dexterity sufficient to operate a keyboard, operate a telephone, copier and such other office equipment as necessary; vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts; it is necessary to view and type on computer screens for long periods and to work in an environment which is very stressful.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.