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Customer Service CARE Representative

Appraisaltek

Customer Service CARE Representative

Mesa, AZ
Full Time
Paid
  • Responsibilities

    Our company is growing and looking for an individual who possesses the drive and passion to be successful. We are a nationwide real estate Appraisal Management Company based in Mesa, Arizona. The position is full-time and being able to work at a computer and on phones for the majority of your time is crucial. We are customer service driven and being able to professionally engage with lenders, appraisers, real estate agents, attorneys and homeowners is a paramount to our success.

    Full time position available Shift Coverage we are hiring for: Monday - Friday, day shift with occasional weekends and overtime as necessary.

    Mortgage experience a plus

    Previous clerical & customer service

    Excellent written & verbal skills

    Knowledge of Windows programs

    Organizational skills

    Special attention to details

    Ability to self-pace & complete tasks

    Build trusting relationships with appraisers, lenders, etc

    Monitor and maintain appraiser profiles to ensure compliant and up-to-date

    Ability to prioritize heavy work load with priority assignments

    Ability to provide self-less service, trust, and transparency in all communications and service

    Work on own or with a team

    Incoming and outgoing phone calls

    Other duties as assigned

    Benefit Package Includes

    Health Care Insurance (HSA Plan-Employer pays up to 77% employee plan and up to 74% family plan) (PPO Plan Employer pays up to 60% employee plan and up to 60% family plan)

    Disability Insurance

    Life Insurance- employer paid $25,000 life insurance coverage

    Retirement 401(k)

    Paid Time Off (0-35 mo= 60hours), (36-71 mo=100 hours), (72+ mo=140 hours)

    Paid Sick Time (Full time 40 hours year)

    Holiday Pay (11 days)

    Paid Volunteer Time (Full time 30 hours year)

    Our appraisal management company provides equal employment opportunities to all qualified individuals and to administer all aspects and conditions of employment without regard to the following: Race, National Origin, Color, Disability, Age, Sex, Gender, Religion, Pregnancy, Genetic information, including family medical history, Physical or mental disability, any other protected class, in accordance with applicable federal, state, and local laws. The Company takes allegations of discrimination, intimidation, harassment, and retaliation very seriously and will promptly conduct an investigation when warranted. Equal employment opportunity includes, but is not limited to, employment, training, promotion, demotion, transfer, leaves of absence and termination.