Production Coordinator Aquaguard Foundation Solutions 2 reviews - Marietta, GA 30062 $35,000 - $40,000 a year POSITION SUMMARY Performs a variety of administrative tasks to support the production department. Is the primary telephone contact for all customer interactions including answering calls, scheduling and confirming installations, and following up with customers on a variety of issues. Supports the companys management, purpose, mission, and values. ESSENTIAL JOB FUNCTIONS 1. Coordinates all paperwork, data entry, and correspondence regarding all sold job proposals and ensures it is accurate, timely, and completed according to company procedure. 2. Serves as a point of contact for customers, including answering questions, scheduling and confirming installations, providing pre-installation information, assuring quality, solving problems, and so on. 3. Works to ensure our crews have what they need to be successful at their installations, including accurate and timely communication about job details, coordinating utility locates, preparing any special needs of an installation, and so on. 4. Provides tactical support to the production department. 5. Provides customers with a remarkable experience. 6. Regular, reliable on-site attendance. NECESSARY KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS * Knowledge of customer service principles and practices. * Skill in operating a personal computer and programs. * Skill in verbal and written communication. * Ability to understand, speak, read, and write in English. * Ability to handle a variety of tasks. * Ability to perform accurate data entry. * Possess talent and personal traits: * Communication Motivation * Customer Focus Planning & Organization * Detail Orientation Self-Management * Diplomacy & Tact Stress Management