Benefits:

Flexible schedule

Health insurance

Summary: Our Lead Instructor & Front Desk Supervisor is a keyholder position responsible for delivering high-quality swim instruction, supervising daily operations, supporting staff, and providing excellent customer service. This role ensures smooth facility operations, safety compliance, and a positive experience for students and families.

Key Responsibilities:

Swim Instruction

Provide safe, engaging, and effective swim lessons to students of various ages and skill levels

Follow established curriculum and adapt lessons to individual student needs

Maintain a safe learning environment and enforce pool safety rules

Supervision & Leadership

Serve as a keyholder responsible for opening and closing the facility

Supervise swim instructors and front desk staff during assigned shifts

Ensure staff follow policies, procedures, and safety standards

Front Desk & Customer Service

Greet and assist families with scheduling, registration, payments, and general inquiries

Handle phone calls, emails, and in-person communication professionally

Resolve customer concerns promptly and positively

Operations & Safety

Monitor pool safety and respond to emergencies according to training

Ensure cleanliness and organization of the facility

Communicate maintenance or operational issues to management

Qualifications:

Prior experience in swim instruction, aquatics, or recreation preferred

Leadership or supervisory experience a plus

Strong communication and customer service skills

CPR/AED and First Aid certification (or willingness to obtain)

Reliable, responsible, and able to work independently

Physical Requirements:

Ability to stand for extended periods

Ability to enter the pool and demonstrate swimming techniques

Ability to lift up to 25 lbs

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.