Muskegon Community College

Muskegon Community College is a center for lifelong learning that helps people attain their educational goals by offering programs that respond to individual, community, and global needs. MCC is an associate degree-granting institution of higher education and an applied technology leader for high-tech, hands-on training.

With nearly a 100-year history of academic excellence, MCC is a public community college accredited by the Higher Learning Commission. With robust student success support, free tutoring, 20 athletic teams, events, clubs, and activities, MCC has an annual, full-time equated student enrollment of approximately 2,300 and an unduplicated headcount of 5,100.

Most recently, Muskegon Community College outranked all other colleges in Michigan for the rate of students who received federal financial aid and then transferred to continue their education at a four-year institution. The college’s transfer-out rate was the highest in Michigan, 7 percentage points above the state average, and outpaced the average transfer rate across the nation.

The College has an annual operating budget (general fund) of $51 million and employs about 210 regular full and part-time staff and many adjunct faculty and student assistants. The College also offers 52 Associate degree programs and 24 certificate programs.

The main campus is located on a 111-acre campus in Muskegon which includes the Hendrik Meijer Library & Information Technology Center, Bartels-Rode Gymnasium, Frauenthal Foundation Fine Arts Center (including the Overbrook Theater and Art Gallery), Stevenson Center, the Science Center, the Health and Wellness Center, Art & Music Building, and MCC Golf Course.

Muskegon Community College also operates the Sturrus Technology Center and Fab Lab in downtown Muskegon and extension centers in Ottawa and Newaygo Counties.

Living in Muskegon County

Muskegon County residents enjoy 26 miles of sugar-sand beaches along Lake Michigan’s shoreline, as well as one of America’s only luge tracks at the Muskegon Luge Adventure Sports Park and the regionally popular Michigan’s Adventure Amusement & Water Park. An outdoor recreation hub with three state parks and swimming, fishing and boating on its many lakes and rivers, the Muskegon area offers dynamic downtown and beachfront restaurant and entertainment venues. The Muskegon Farmer’s Market is the second largest in Michigan. Cruise ships dock in Muskegon, while a high-speed ferry connects the city to Milwaukee. Notable local museums range from rare art collections to an actual World War II submarine and a U.S. Navy ship used during D-Day.

STATUS : Full Time (40 hours/52 weeks)

COLLEGE HOURS : Monday-Thursday 8AM-5:30PM, Friday 8AM-12PM

These hours could vary slightly due to departmental needs. Occasional Evening and Weekends (Schedule agreed upon with supervisor)

PAY : $18.62 - $20.35 depending on experience

APPLICATION DEADLINE : First Reviews March 30, 2026; Open until filled

General Description :

Provide exceptional front-line customer service assistance and maintain active knowledge of financial aid policies and procedures in order to assist students, parents and college enrollment specialists with questions/problems concerning financial aid via phone and in person. Verify and award financial aid files for accuracy. Assist with the Financial Aid Review Committee. Coordinate and perform records maintenance, information dissemination for all communications to students including award notifications, missing paperwork and institutional scholarship programs. Assist in the administration of federal, state, institutional and outside aid programs. Evening, weekend and overtime hours required as directed by Financial Aid Director.

Required Skills

Qualifications: Knowledge, Skills & Abilities:

1. Associate Degree or equivalent working knowledge and experience in an office environment preferably in finance or financial aid.
2. Commitment to student focused support and service; ability to work in a confidential environment required.
3. Demonstrated ability to deal with people of various backgrounds with differing personalities in a positive and cheerful manner.
4. Demonstrated ability to operate office technology, software, and equipment. Establishing yourself as the “go to” person with all equipment and software.
5. Ability and willingness to learn new, or stay current with, department or College software.
6. Ability to establish and maintain effective working relationships with staff, students, and outside persons.
7. Demonstrated use of tact, judgment and discretion and the ability to maintain confidentiality when working with students, faculty/staff and others.
8. Ability to work well under pressure and accurately process work with constant interruptions.
9. Tact and sound judgment in dealing with staff, students, and outside persons. Must enjoy working with the public.
10. Excellent communication and organizational skills required.
11. Statistical abilities and ability to process detailed information in written form.
12. Ability to effectively work both independently and as a team member to reach goals.

Essential Function:

1. Serve as a receptionist; directing and welcoming guests and answering routine questions. Answer inquiries requiring knowledge of departmental and College operations, activities, and procedures while exercising discretion in providing information.
2. Involved with verifying and awarding students’ financial aid files.
3. Assist with federal, state and institutional application tracking: file complete, awarding, posting, withdrawal calculation, reconciling and balancing.
4. Assist with federal loan application process and certification as well as assist with coordinating and administering of grants and scholarships.
5. Lead loan default prevention initiatives including establishing contact with borrowers close to graduation or whom have entered into repayment; corresponding with them to complete the exit loan counseling process, and developing and implementing other default prevention strategies in partnership with federal loan servers to assist students with bringing their loans into good standing.
6. Provide detailed information and assistance to students and the public concerning financial aid forms, programs, eligibility requirements and institutional procedures.
7. Coordinate the filing and handling of student application materials and maintain student file records including with Image Now and associated workflows.
8. Prepare individual detailed student award, account and enrollment reports when requested.
9. Assist and advise students, parents and enrollment staff with the financial aid processes using knowledge of federal, state and institutional programs; Standards of Progress, refunds and withdrawals (R2T4).
10. Assist with keeping state program awards up-to-date on the web, including cancellations, term changes, yearly budget updates.
11. Assist with balancing all state awards with the Finance Office and the Michigan Higher Education Assistance Authority on a monthly basis.
12. Meet with families, students, and prospective students to discuss various ways to meet educational expenses, proper filing procedures, resolving individual student problems, and calculate estimated cost of attendance.
13. Enter accurate data into computer systems and perform manual account adjustments, according to detailed operating procedures. Re-compute award eligibility based on verifying documents and other data. Determine award eligibility based on donor authorizations. Distribute reports and forms to other offices, where appropriate. Monitor computer reports to detect error situations.
14. Determine aid application completeness and request additional documentation when required.
15. Serve on the Financial Aid Review Committee regarding the appeals process – complete follow up with approval/denial letters.
16. Determine student eligibility for SEOG utilizing the fund balance reports.
17. Participate in out-reach activities (College Goal Sunday, etc.) to the community and other areas of the college.
18. Perform other duties as assigned.

Physical, Mental, and Environment Requirements Include:

Mental Demands:

​​☒​ Detailed Work

​☒​ Student Contact

​​​☒​ Deadline oriented

​☒​ Problem Situations

​​​☒​ Multiple Priorities & Demands

​☒​ Emergency Situations

​​☒​ Confidentiality

​☐​ On-call Availability

​​​☒​ Continual Interruptions

​☒​ Working Alone

​​☒​ Faculty Contact

​☒​ Working with Others

Physical Demands:

​​☒​ Standing & Walking

​☒​ Sitting

​​☒​ Reclining

​☐​ Carrying

​​☐​ Lifting up to 10 lbs. ​☒​ Up to 25 lbs. ​☐​ Up to 50 lbs. ​☐​ 80 + lbs.

​​☐​ Pushing, Pulling, Twisting, Bending

​☐​ Climb or Balance

​​☐​ Stoop, Kneel, Crouch, or Crawl

​☐​ Squatting

​​☐​ Handle or Feel

​☐​ Reach with Hands and Arms

​​☒​ Talking or hearing

​☐​ Tasting/Smelling

​​☐​ Working Overhead

​☒​ Speak in English via Phone or In Person

​​☐​ Close, Distance, Peripheral, and Color Vision along with Depth Perceptions

​​☒​ Ability to Adjust and Focus

Work Environment:

☐ Exposure to wet, humid conditions (non-weather), fumes or airborne particles, toxic or caustic chemicals; extreme heat/cold; and moderate to loud noise levels.

☒ Normal Office environment with little, if, any, discomfort due to heat, dust, noise and the like. Ability to travel to all campus locations required.

Muskegon Community College is an equal opportunity employer. MCC does not discriminate on the basis of race, color, religion, sex, national origin, marital status, sexual orientation, gender identity, transgender status, political persuasion, disability, height, weight, veteran status, age or any other protected class in any of its educational programs, activities or employment. Minorities, women, veterans, and the physically challenged are encouraged to apply. To the extent required by applicable law, anyone with a disability will be reasonably accommodated by the College. If you have a disability and need an accommodation or assistance in applying for this position, please contact the Human Resources Office.

Required Experience

Qualifications: Knowledge, Skills & Abilities:

1. Associate Degree or equivalent working knowledge and experience in an office environment preferably in finance or financial aid.
2. Commitment to student focused support and service; ability to work in a confidential environment required.
3. Demonstrated ability to deal with people of various backgrounds with differing personalities in a positive and cheerful manner.
4. Demonstrated ability to operate office technology, software, and equipment. Establishing yourself as the “go to” person with all equipment and software.
5. Ability and willingness to learn new, or stay current with, department or College software.
6. Ability to establish and maintain effective working relationships with staff, students, and outside persons.
7. Demonstrated use of tact, judgment and discretion and the ability to maintain confidentiality when working with students, faculty/staff and others.
8. Ability to work well under pressure and accurately process work with constant interruptions.
9. Tact and sound judgment in dealing with staff, students, and outside persons. Must enjoy working with the public.
10. Excellent communication and organizational skills required.
11. Statistical abilities and ability to process detailed information in written form.
12. Ability to effectively work both independently and as a team member to reach goals.

Essential Function:

1. Serve as a receptionist; directing and welcoming guests and answering routine questions. Answer inquiries requiring knowledge of departmental and College operations, activities, and procedures while exercising discretion in providing information.
2. Involved with verifying and awarding students’ financial aid files.
3. Assist with federal, state and institutional application tracking: file complete, awarding, posting, withdrawal calculation, reconciling and balancing.
4. Assist with federal loan application process and certification as well as assist with coordinating and administering of grants and scholarships.
5. Lead loan default prevention initiatives including establishing contact with borrowers close to graduation or whom have entered into repayment; corresponding with them to complete the exit loan counseling process, and developing and implementing other default prevention strategies in partnership with federal loan servers to assist students with bringing their loans into good standing.
6. Provide detailed information and assistance to students and the public concerning financial aid forms, programs, eligibility requirements and institutional procedures.
7. Coordinate the filing and handling of student application materials and maintain student file records including with Image Now and associated workflows.
8. Prepare individual detailed student award, account and enrollment reports when requested.
9. Assist and advise students, parents and enrollment staff with the financial aid processes using knowledge of federal, state and institutional programs; Standards of Progress, refunds and withdrawals (R2T4).
10. Assist with keeping state program awards up-to-date on the web, including cancellations, term changes, yearly budget updates.
11. Assist with balancing all state awards with the Finance Office and the Michigan Higher Education Assistance Authority on a monthly basis.
12. Meet with families, students, and prospective students to discuss various ways to meet educational expenses, proper filing procedures, resolving individual student problems, and calculate estimated cost of attendance.
13. Enter accurate data into computer systems and perform manual account adjustments, according to detailed operating procedures. Re-compute award eligibility based on verifying documents and other data. Determine award eligibility based on donor authorizations. Distribute reports and forms to other offices, where appropriate. Monitor computer reports to detect error situations.
14. Determine aid application completeness and request additional documentation when required.
15. Serve on the Financial Aid Review Committee regarding the appeals process – complete follow up with approval/denial letters.
16. Determine student eligibility for SEOG utilizing the fund balance reports.
17. Participate in out-reach activities (College Goal Sunday, etc.) to the community and other areas of the college.
18. Perform other duties as assigned.

Physical, Mental, and Environment Requirements Include:

Mental Demands:

​​☒​ Detailed Work

​☒​ Student Contact

​​​☒​ Deadline oriented

​☒​ Problem Situations

​​​☒​ Multiple Priorities & Demands

​☒​ Emergency Situations

​​☒​ Confidentiality

​☐​ On-call Availability

​​​☒​ Continual Interruptions

​☒​ Working Alone

​​☒​ Faculty Contact

​☒​ Working with Others

Physical Demands:

​​☒​ Standing & Walking

​☒​ Sitting

​​☒​ Reclining

​☐​ Carrying

​​☐​ Lifting up to 10 lbs. ​☒​ Up to 25 lbs. ​☐​ Up to 50 lbs. ​☐​ 80 + lbs.

​​☐​ Pushing, Pulling, Twisting, Bending

​☐​ Climb or Balance

​​☐​ Stoop, Kneel, Crouch, or Crawl

​☐​ Squatting

​​☐​ Handle or Feel

​☐​ Reach with Hands and Arms

​​☒​ Talking or hearing

​☐​ Tasting/Smelling

​​☐​ Working Overhead

​☒​ Speak in English via Phone or In Person

​​☐​ Close, Distance, Peripheral, and Color Vision along with Depth Perceptions

​​☒​ Ability to Adjust and Focus

Work Environment:

☐ Exposure to wet, humid conditions (non-weather), fumes or airborne particles, toxic or caustic chemicals; extreme heat/cold; and moderate to loud noise levels.

☒ Normal Office environment with little, if, any, discomfort due to heat, dust, noise and the like. Ability to travel to all campus locations required.

Muskegon Community College is an equal opportunity employer. MCC does not discriminate on the basis of race, color, religion, sex, national origin, marital status, sexual orientation, gender identity, transgender status, political persuasion, disability, height, weight, veteran status, age or any other protected class in any of its educational programs, activities or employment. Minorities, women, veterans, and the physically challenged are encouraged to apply. To the extent required by applicable law, anyone with a disability will be reasonably accommodated by the College. If you have a disability and need an accommodation or assistance in applying for this position, please contact the Human Resources Office.