SolarWinds Systems Administrator (Remote)

Clearance: None

At Aquila Technology, you will see our team’s passion every day, whether we are building a robust, policy-compliant IT system or stress-testing a system to identify gaps and security vulnerabilities. To own the advantage, we ensure our team owns results and gets the work done right the first time by deploying smart, purposeful solutions that work. Aquila is the right people with the right skills driving the right outcomes. We call this the Aquila Advantage.

About the Role:

Aquila is seeking a SolarWinds Systems Administrator to join our team in supporting one of the country’s premier defense research organizations. The team provides resources to assist with compliance execution, reporting, and vulnerability-remediation activities. The team is responsible for the overall operation of monitoring tools, such as SolarWinds, the Laboratory’s IT service management (ITSM) tool (ServiceNow), and the facility’s central visibility tool—BigFix.

There are a few requirements for the position:

• Must be a U.S Citizen (Green Cards / Visas do not qualify)
• Willingness to undergo a comprehensive background investigation and maintain a personal security clearance. (Aquila would sponsor you for the security clearance.)

What You'll Do:

This position serves as an SME on enterprise service reliability monitoring and development of infrastructure monitoring solutions for the facility.

Responsibilities:

• Administering the laboratory’s IT infrastructure monitoring and observability solutions
• Taking first-hand responsibility for administering & maintaining the alerting system that allows responding to early warning signs of service & mission-critical failures
• The monitoring, detection, and alerting, of the efficiency and integrity of the IT infrastructure
• Ensuring data quality and accessibility to monitoring data; and successful operation, upgrading, and integrations of the SolarWinds Orion Platform
• Provide support for root cause analysis and infrastructure/service optimization

What You’ll Bring:

• 1 year of API and automation experience
• 4 years of developing and documenting systems administration SOPs
• 4 years of diagnosing, repairing, and troubleshooting system/server hardware
• 4 years of Infrastructure & Network Awareness
• 2 years of Scripting Languages: Perl, Python, Shell Scripting, Powershell.
  
• 1 year of ServiceNow IT Operations Management 
• 7 years of Logging and Monitoring (SolarWinds, ELK, Splunk, Prometheus, Datadog)
• 4 years of System Administration
• 4 years of Windows Server Platform

Working Knowledge of the Following:

• API and automation experience
• Develop and document systems administration SOPs
• Diagnose, repair, and troubleshoot system/server hardware
• Infrastructure & Network Awareness
• Scripting Languages: Perl, Python, Shell Scripting, Powershell.
• ServiceNow IT Operations Management
• Logging and Monitoring (SolarWinds, ELK, Splunk, Prometheus, Datadog)
• System Administration
• Windows Server Platform
• Excellent listening and feedback skills, along with a focus on enterprise solutions
• Strong collaboration skills to work closely with other teams in IT and Laboratory Research areas to provide high-quality services and value to help build an actionable, data-driven culture.

And These Skills are a Bonus:

• Experience with integrating alerts into ServiceNow (ITOM)
• Application layer protocols (e.g., HTTP, SMTP, DNS, etc.)
• Continuous Integration/Continuous Delivery
• Experience controlling and managing configuration changes
• IT Service Management (ITSM)
• IT Security Policies (NIST/RMF/JSIG)
• Configuration of network switches
• BigFix IEM
• ServiceNow IT Service Management
• SIEM tools (Splunk, SolarWinds, OpenNMS, Nagios)
• Configuration Management
• Technologies including DNS, DHCP, Proxy and Load Balancing
  

Our interview process is designed to let you get to know us as much as for us to get to know you!

1. You’ll meet with someone from our Recruiting team so we can learn more about you and answer some of your questions.
2. You’ll meet with the Hiring Manager to learn more about the team, and the role, and get to tell us more about what you’d bring to the team
3. You’ll meet team members who will be your peers to help you get a feel for a “real day in the life” at Self.

Benefits and Perks:

Aquila team members experience the opportunity to be part of a fast-paced, customer-focused, and technically innovative work environment. Aquila strives to deliver the best of the best in technical services to our customers. Candidates that possess a love for technical challenges, a desire to constantly learn, and the desire to establish themselves as critical players within a team will enjoy calling Aquila Technology home.

Our Perks Include:

• PTO - 15 days (vacation/sick) 10 paid holidays - 6 standard (New Year’s, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas) - 4 floating holidays prorated based on your day of hire
• 1.5 paid days, or 12 hours, for approved volunteer work
• 1 week of paid maternity/paternity LOA after 1 year of Full-time employment
• Tuition & Training Reimbursement - 5K annually for pre-approved, job-related tuition, certification, or professional conferences
• 401K with Fidelity 100% immediate vesting; Plan eligibility begins 90 days following the date of hire. Aquila matches 50 cents on the dollar, up to 6%.
• Cell Phone & Internet Reimbursed up to $150 monthly to cover cell phone, data, and home internet expenses.
• By Your Own Device (BYOD) Allowance Reimbursed up to $1500 for the purchase of a qualified technology device. Eligible after 90 days of employment, and benefit renews every three years.

Location: Lexington, MA

Work Schedule: This position is REMOTE. The candidate is able to work remotely from any location. They may be asked to take up to 2 trips per calendar year to Lexington if the program/project requires it.

Clearance: An interim clearance is sufficient for the start of this position. An active clearance is preferred.

We are an Equal Opportunity Employer.