Job Description

ARC MANAGEMENT GROUP, INC.​ IS A FAST-GROWING FIRM TAKING OVER THE SACRAMENTO AREA.

We are looking for motivated, hard-working leaders who want to immerse themselves in our culture of positivity, excitement, and are not afraid to try something new. ARC MANAGEMENT GROUP is one of the nation's leading Business Consulting and Management firms. Our hard-working employees make it possible to uphold our company philosophy, providing quality service to each and every customer.

RESPONSIBILITIES:

• Consistently delivers a remarkable customer service experience.
• Responsible for improving customer retention using strategic programs, services, and excellent communication.
• Works extensively with the customer to provide timely solutions including order entry, order follow-up, shipment tracking, order updates, etc.
• Accepts coaching and takes action to improve performance.
• Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
• Shares relevant customer feedback with sales partners to form new strategies and resolve issues.
• Quickly captures customer’s needs and seamlessly provides delivery options that meet those needs.
• Proactively looks for opportunities to drive sales growth by identifying new leads.
• Provides a personalized approach that shows customers we can help, regardless of their need.

REQUIREMENTS:

• Experience providing excellent customer service in a fast-paced contact center environment.
• Experience using relevant computer applications/software
• Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.
• Skilled working with dual monitors and multi-line phone systems
• Strong typing and accurate data entry skills required
• Self-starter with proof of a strong work ethic and energetic personality

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