Job Description

ARC MANAGEMENT GROUP, INC.​ IS A FAST-GROWING FIRM TAKING OVER THE SACRAMENTO AREA.

RESPONSIBILITIES:

• Consistently delivers a remarkable customer service experience.
• Responsible for improving customer retention using strategic programs, services, and excellent communication.
• Works extensively with the customer to provide timely solutions including: Order entry, order follow-up, shipment tracking, order updates, etc.
• Accepts coaching and takes action to improve performance.
• Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
• Shares relevant customer feedback with sales partners to form new strategies and resolve issues.
• Quickly captures customer’s needs and seamlessly provides delivery options that meet those needs.
• Proactively looks for opportunities to drive sales growth by identifying new leads.
• Provides a personalized approach that shows customers we can help, regardless of their need.

REQUIREMENTS:

• Experience providing excellent customer service in a fast-paced contact center environment.
• Experience using relevant computer applications / software
• Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.
• Skilled working with dual monitors and multi-line phone systems
• Strong typing and accurate data entry skills required
• Self-starter with proof of a strong work ethic and energetic personality

Persons with Experience in the following areas should apply: Business development manager, customer relationship manager, restaurant, retail, full time, part time, entry level accounting, full time administrative assistant, receptionist, warehouse manager, retail associate, retail cashier, management, office assistant, office, clerical, office manager, insurance, customer service representative, Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative, customer retention, customer agent, client management, client advisement, client relations, client account management, client services, client acquisition, or client support.

Company Description

Arc Management Group focuses on providing new customer acquisition and retention campaigns across major industries like telecommunications. The marketplace is highly competitive, and customers tune out most messages. Our sales methods connect brands with purchase-ready customers and drive higher conversion rates than any other marketing program. When you join Arc Management Group, you’ll have unprecedented access to leaders, executives, and mentors who are deeply invested in your success. You can learn firsthand from their successful sales careers and put these techniques to work for yourself.