Georgiou is a national building construction and civil engineering company, delivering major projects across Western Australia, Queensland and New South Wales. Our aim is to be 'the best people to work with'. Our brand is a result of our culture of safety, profit, relationships, people and innovation. At Georgiou, we create a workplace where people excel and invest in our people through all aspects of their lives.

We are offering an exciting new opportunity for a talented, motivated and disciplined Desktop Support Analyst to join our team in our Queensland Business Unit.

WHAT WE ARE SEEKING:

• Minimum 5 years’ experience in a similar role providing desktop support
• Strong customer service experience
• A team player with a can-do attitude and a desire to provide quality service
• Proactive with the ability to work independently
• Demonstrated ability in performing troubleshooting and configuration tasks
• Excellent analysis, co-ordination and problem solving skills
• Outstanding communication and interpersonal skills
• Professional attitude and appearance
• University Degree or equivalent Certifications in IT are highly desirable
• Experience with setting up networking equipment on sites (requires knowledge of core networking principles)
• Experience with workstation imaging and mobile device configuration & deployment
• Experience with Active Directory & Microsoft Exchange required
• Experience with Microsoft Windows Server 2012 and above preferred
• Understanding of antivirus software, remote access tools, backup principles and group policy
• Willingness to travel to interstate project and office sites
• Experience in using ITIL complaint call logging tools

WHAT TO EXPECT IN THIS ROLE:

• Provide Level 1 (and sometimes Level 2) support for assigned service desk requests
• Triaging of tickets might be required from time to time
• Maintain accurate hardware and services tracking using the supplied systems
• Creation, onboarding and maintenance of user accounts and attributes
• Manage return of IT equipment after off-boarding and project demobilisations
• Assist with conferencing and audio visual hardware support
• Provision of general training and onboarding of staff in IT systems
• Imaging, configuration and deployment of hardware (including mobile devices)
• Maintenance of hardware including liaison with vendors for repair and warranty issues
• Provide remote and onsite support to project sites in Queensland
• Provide remote and onsite support to project sites in other states as and when required
• Assist staff with implementation and support of line of business applications
• Maintain internal software user accounts
• Liaise with software vendors to resolve support requirements
• Facilitation of the process for minor application upgrades

WHAT WE CAN OFFER:

• A permanent role with competitive salary package
• Great team culture
• A dynamic and continually evolving working environment
• The opportunity to work with a diverse and engaged group of people
• Paid Parental Leave
• A long term career development focus

Please visit our website for more information www.georgiou.com.au and apply via the link or through our website. We look forward to receiving your application!

“Georgiou is an equal opportunity employer and a WGEA Pay Equity Ambassador”

Required Skills Required Experience

COMPUTER SKILLS

• Basic Computer Literacy as evidenced by the ability to go online and conduct basic searches on the Internet, check his/her email account, create and send e-mail with an attachment and use simple email features.   Can open spreadsheets and word processing documents to read and make simple edits.

OTHER SKILLS/KNOWLEDGE/EXPERIENCE

• Maintain a collaborative professional relationship with the individual and all support team members; displaying a positive attitude and tolerance to stress.
• Demonstrate sensitivity, objectivity and tact
• Communicate effectively with groups of individuals, their family members, and other service providers or employees of the agency
• Read and interpret documents such as habilitation plans, safety guidelines, and procedure manuals; as well as write routine reports and correspondence.
• Solve practical problems and deal with a variety of options in situations where only limited instructions exist
• Complete the agency’s pre-service training program. Training includes: first aid and CPR; health and safety issues; community inclusion practices; behavioral and medical needs of individuals with developmental disabilities; record keeping and documentation practices.

PHYSICAL REQUIREMENTS

• Standing 50% of the time; walking 25% of the time, and sitting 25% of the time.
• Frequently required to ascend or descend stairs.
• Frequently required to kneel, crouch, reach, push, pull or lift.
• Very frequently required to exert up to 20 pounds of force, and occasionally exert 50 pounds of force.
• Visual acuity required to operate motor vehicles, view a computer terminal, and check accuracy, neatness and thoroughness of written work.
• Ability to use all equipment and adaptive equipment safely and effectively.

LICENSURE/CERTIFICATION

• Valid NYS Driver's License. Availability of insured personal vehicle to transport self and/or individuals as necessary.

OTHER

• Work in a minimally supervised setting.
• Work flexible hours – days, evenings, and weekends – as necessary in order to meet the needs of individuals served.
• Drive agency vehicle to transport individuals as needed.
• Must be able to successfully pass the Child Registry Check