Specifications:

Job Title: Cloud Administrator - Remote

Department: Customer Success Team

Job Type: Full-Time / Remote

Reports To: Service Desk Manager

Company Introduction:

Ardalyst’s primary goal is to deliver cybersecurity and digital transformation solutions that help our clients protect their business and expand their competitive edge. We have a passion for the work we do. In fact, Ardalyst is a combination of the words ardent and catalyst, as we are passionate change agents looking to make our industry smarter and more capable. By challenging common wisdom, sharing best practices, and looking at problems differently, the Ardalyst team helps educate public and private institutions on how best to mature workforces, processes, and technologies to thrive and succeed in a rapidly changing environment.

Job Summary:

Fit for the Role:

We are seeking a Cloud Administrator to add to our dynamic team. In this role, you will be part of the development team responsible for the implementation and deployment of M365 solutions, maintaining security and monitoring customer environments and assisting customers with meeting business requirements. Your primary responsibility is to manage user identity and roles, provide security and threat management in our M365 Tenant and support any migrations of Teams, OneDrive, Outlook and SharePoint. You will also be responsible for implementing, testing and troubleshooting issues as they arise.

Fit for the Culture:

Speak your mind – Collaboration is at the heart of everything we do and our belief in diversity of people supports our goal for diversity in thought. Ardalysts (that’s just what we call ourselves) come ready to contribute and find solutions.

Get it done, remotely – We always trust you to work where you want, when you want, because the goals you meet matter more than the location of your seat.

Focus On Your Strengths – We invest in understanding the strengths and weaknesses of each employee so that you can shine at what YOU do best.

See Yourself Grow – Ardalysts have cited being encouraged to take educated risk, kick-start progress, and advance their skills as one of their favorite things about working at Ardalyst and we’re determined to keep it that way.

Duties/Responsibilities:

• Maintain security and reliability of Exchange Online and M365 systems and services.
• Support our M365 security and compliance management.
• Assist in the design and delivery of Microsoft solutions to meet business needs and objectives.
• Develop, maintain and update M365 governance documentation.
• Work closely with sales, developers and engineering team members to solve issues and provide sustainable solutions.
• Utilize Scrum methodologies to assign and delegate tasks to ensure that the team’s work aligns with priorities ensuring that the team is fully deployed and not idle.

Required Skills/Abilities:

• Experience with Entra ID Management, including:
  • User account management
  • Conditional access Policies
  • MFA and Self-Service Password Reset
  • Privileged identity management
  • Entra ID Connect and Hybrid Environment Management
• Strong familiarity with automation and scripting using PowerShell.
• Intune/Endpoint Manager device enrollment (mobile and desktop), device configuration and compliance policies and update rings.
• Exchange Online Management.
• Management of Microsoft Defender suite of tools.
• Experience working on a support desk; Creating, Updating and Closing tickets, maintaining Service Level Targets/Agreements, strong customer communication skills and a strong sense of urgency to solve customer problems.
• Managing OneDrive, SharePoint Online, Teams and Office 365 Applications.
• It’s a bonus if you:

• Have experience using BitTitan’s MigrationWiz to perform Email/OneDrive/SharePoint/Teams migrations.
• Have experience taking in requirements and building virtual Infrastructure in Microsoft Azure.
• Are familiar with Dynamics 365 CRM or other ITSM Systems.

Qualifications:

• Bachelor’s degree in computer science, software engineering or 3+ years of relevant experience.
• Strong analytical skills, critical thinking skills and problem-solving skills.
• Strong verbal, documentation and writing skills.
• Familiarity with Agile Scrum Processes.
• Ability to work project tasks to completion with little to no supervision.
• Excellent foundation in algorithms and design.
• Self-motivated, highly organized and detail oriented with the ability to work independently, prioritize and multi-task.

Benefits:

• Paid Time Off (PTO)
• Paid Holidays
• 401(k) Retirement Plan
• Health, Dental, Vision and Life insurance
• Short Term and Long-Term Disability insurance
• Monetary assistance with training and certifications
• Flexible Hours

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Disclaimer

Ardalyst Federal, LLC is an EOE that empowers employees, no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to meet and exceed customer expectations and thrive in a collaborative and dynamic work environment.