Job Description

Embark on an extraordinary journey as a Reservations Agent across [properties], where your role transcends boundaries and becomes a captivating symphony of hospitality. As the orchestrator of reservations for multiple properties, you'll weave a tapestry of opulence, seamlessly curating bespoke experiences for our discerning guests across diverse destinations. Your commitment to excellence will unfold on a grand scale, ensuring that each reservation reflects the pinnacle of luxury unique to each property. With grace and sophistication, you'll be the luminary guiding our guests through a world of refined choices, transforming reservations into harmonious preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction across a spectrum of luxurious destinations within our illustrious portfolio.

• Create a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.
• Respond to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
• Achieve monthly individual & team conversion and revenue goals.
• Pursue Outbound Revenue Opportunities through our lead management system.
• Accurately code reservations in the lead reservation system, follow up on leads, and ensure superior guest service.
• Maintain complete knowledge of the resorts and other information including experiences, activities, availability, local knowledge and landmarks etc.
• Assist and ensure effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.
• Ensure that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
• Upsell services and offerings as appropriate, ensuring that each guest is fully educated about the resorts’ offerings.

Qualifications

• One year experience in a hospitality, spa, or reservations position, preferably at a luxury resort.
• Proficiency with Google Workspace and MS Office.
• Proficiency in Opera Cloud and Revinate is highly preferred.
• Ability to create professional business letter correspondence.
• Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
• Ability to work cohesively with other departments and co-workers as part of a team.

The base compensation for this full time year round, non-exempt position is $20/hr + incentive.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

GHI Operating Company LLC is an Equal Opportunity Employer, M/F/D/V. GHI Operating Company LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GHI Operating Company LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.