Job Description

Join our team as Area Reservations Sales Manager and become one of the authors of our story. As part of the Auberge family, we are looking for a dynamic reservations leader, who will be responsible for driving the success of our Western Region reservations team in collaboration with the Area Director of Reservations.

As a champion of operational excellence, lead the Reservations Sales team to consistently deliver exceptional performance, maximize revenue opportunities, and create seamless, personalized guest experiences. Inspire others, both guests and team members, to chart their ultimate journey. This role helps nurture the reservations team through management, training, and providing clear and consistent feedback.

• Works closely with the Area Director on oversight of the Reservation team.

• Oversee training and onboarding of other reservation sales associates.

• Achieve monthly individual & team conversion and revenue goals.

• Maintain accurate and relevant knowledge of all properties within the region including room types, experiences, rates, and property specific details.

• Pursue Outbound Revenue Opportunities through our lead management system.

• Attends bi-monthly calls with Revinate leadership to ensure optimizing use of the system.

• Primary contact for Travel Agent requests and emails. Ensures all requests and communication are replied to within Auberge Guidelines.

• Keep current with all communication and hotel information. Distributes information to the reservations team to ensure the team keeps current with all information.

• Ensure appropriate guest follow up takes place in a timely and proper fashion, in accordance with the standard operating procedures.

• Provide detailed notes and comments in the lead management system and PMS regarding guest requests to ensure a quality guest experience.

• Assist with group rooming lists or 3rd party reservations as needed.

• Maintain rate integrity in accordance with revenue management strategies. Communicates strategies to reservation sales associates in a timely manner.

• Attends and participates in weekly revenue meetings.

• Completes and distributes daily reservations production report.

• Creates and maintains department scheduling and overview of timesheets.

• Completes month end reconciliations and travel agent commissions report.

• Maintain a standard of 80% or higher on shop calls.

• Assist in maximizing hotel room revenue and occupancy numbers

• Participate in annual reservations sales training.

• Participate in department meetings as scheduled.

• Fulfill daily tasks on the Reservations Checklist.

• Answer all incoming calls in less than three rings in a professional and friendly demeanor following Hotel Call quality and brand standards.

• Perform any other job related duties as assigned.

Qualifications

QUALIFICATIONS

• 1-3 years of experience of supervisory experience
• Excellent communication skills, both written and verbal
• Must be willing to work a flexible schedule, and be available to work nights, weekends and holidays.
• Previous experience with Opera/Voice Agent/Synxis is preferred.
• Strong computer skills and proficient in Excel/Google Sheets.
• Ability to thrive and succeed in a fast-paced, demanding work environment; must be flexible to changes in direction, routine and scheduling
• Ability to work as a team-player and accept assignments from multiple individuals
• Experience leading a remote team.
• Experience at a luxury hospitality property.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

GHI Operating Company LLC is an Equal Opportunity Employer, M/F/D/V. GHI Operating Company LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GHI Operating Company LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.