The Arena District Athletic Club currently has an opening for a Member Services Representative! The

Member Services Representative provides excellent customer service for members, Manages and updates member accounts as needed. Maintains the cleanliness of the facility. Provides point of sale services to members. Facilitates laundry services. Must be available to work weekdays until 8:30 pm with flexible start time and weekends from 7:30 am - 3:30 pm.

Primary Responsibilities:

• Serves as the primary point of contact for members and guest to provide services such as check-in, membership sales, account updates or any other task requested by members.
• Interacts with members in a manner that is professional, ethical and customer service driven.
• Answers phones in a professional and courteous manner.
• Communicates thoroughly and professionally with members and staff (via email or verbally).
• Displays a high level competency in the property management system.
• Follows proper work environment procedures.
• Follows proper cash handling procedures.
• Efficient and timely execution of the shift checklist.
• Maintains the cleanliness of the club including the lobby, locker room and main floor.
• Demonstrates and promotes PCI compliance.
• Processes laundry as needed during the shift.
• Maintains linen levels throughout the club.
• Keeps all food and beverage items stocked.
• Assumes other special activities and responsibilities occasionally as directed.
• Performs other duties as assigned.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

• Associate may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Associate is often required to stand and use his or her hands and fingers, to handle or feel.
• Vision abilities required by this job include close vision.
• Associate must talk and hear.
• Associate must be able to lift 45lbs.

Qualifications, Education, Experience, Skills, and Abilities:

• Customer service experience required
• Knowledge of physical fitness preferred
• Organizational skills
• Communication skills

Our compensation package includes a free gym membership (for you and a friend) along with parking reimbursement. Medical, dental, vision, Life, 401k with match and vacation time for full-time (30 hours) associates, dining and travel discounts and special offers from our business partners.

The Arena District Athletic Club is managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.