Job Description

Description:

IT Support Technician to provide Audio Visual (AV), Video Teleconferencing (VTC), and end user support services

DUTIES AND RESPONSIBILITIES:

•Provides technical support for VTC conference call monitoring, performance reports, troubleshooting of AV/VTC issues and audio/video conferencing related issues

•Install and configure VTC codec equipment and support of desktop or room based VTC suites

•Upgrade current software and hardware already in operation

•Works directly with customers to assist in setup/break down and operation of electronic presentations via audio/video conference equipment

•Works directly with customers to assist in managing and fixing desktop, laptop, tablet, mobile device and printer issues

•Schedule, setup, monitor point-to-point, multi-point, dry run, and ad-hoc audio/video conference

•Performs video camera and audio recordings

•Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences as video production team

•Sets up and operates audio system for live events and ceremonies, and assist video production requirement

•Train techs and end users to operate AV/VTC equipment

•Conducts site surveys to establish AV/VTC equipment customer requirements

•Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment

•Job requires some travel and overnight stays

REQUIRED EXPERIENCE:

• At least four years current experience

REQUIRED SKILLS:

• Windows 7/10, Microsoft Office, Project, Visio, SharePoint, MAC & PC Audio/video editing software

CERTIFICATIONS DESIRED:

• Crestron, Cisco/Tandberg, Polycom, Microsoft

Skill

Install and configure VTC codec equipment and support of desktop or room based VTC suites

Windows 7/10, Microsoft Office, Project, Visio, SharePoint, MAC & PC Audio/video editing software

High Level of Customer Service