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Delivery Customer Service Representative

Arhaus

Delivery Customer Service Representative

Hudson, OH
Full Time
Paid
  • Responsibilities

    Job Description

    Delivery Representatives are responsible for assuring truck availability and preparing the folders for the warehouse associates. They’re also responsible for processing 3rd Party Logistics (3PL) transfers, scrubbing pick list, and printing the labels and manifest for the warehouse associates.

    The schedule for this position is Monday - Friday 8:30 AM - 5:00 PM or 8:00 AM - 4:30 PM

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Assure truck availability and prepare folders
      • Verify contact information is correct
      • Check for fully committed paid in full orders
      • Reassign pieces to appropriate picking locations
      • Place delivery tickets and manifest in folders
    • Processing 3PL trucks
      • Create 3PL transfer to the appropriate hub
      • Scrub pick list to pull pieces from appropriate picking locations
      • Print manifest and labels for the warehouse associates
      • Save order drops
      • Acknowledge transfers to the appropriate hub
    • Returns/Exchanges
      • Work with logistics specialist to get RA and new piece(s) set up
      • Get scheduled on next available truck
      • Keep customer updated
    • Overages/Shortages
      • Reach out to the appropriate Hub coordinator to research
    • Maintain emails and Spiceworks ticket assignments
    • Log into Queue

    EDUCATION, EXPERIENCE AND OTHER QUALIFICATIONS:

      • High school diploma; College degree preferred
        • Some customer service experience preferred
        • Valid Driver’s license preferred
        • Working knowledge of computer programs
        • Understanding of general work practices in warehousing and distribution, including order processing, picking, and shipping processes and procedures.
        • Dedicated to business and allow flexibility with work hours if necessary

    ARHAUS OFFERS:

    • Competitive pay plus quarterly bonus
    • Benefits package including medical, dental, and vision
    • 401(k) retirement plan with company match
    • Paid vacation and sick time
    • Career growth opportunities

     

    Company Description

    Arhaus offers original handcrafted designs at 70+ privately owned and operated store locations in the U.S. and online at arhaus.com. Headquartered in Boston Heights, Ohio, we collaborate with skilled artisans from around the world to create (and recreate) pieces that reflect many cultures, from Italy to Indonesia. The end result is an eclectic mix of designs that are exclusive to our stores and the website. Today, nearly 50 percent the product assortment is made of recycled material—everything from glass, to metals like copper and reclaimed wood from buildings no longer standing and vessels no longer set sail. Timbers are either reclaimed or sustainably sourced. A Port City Called Arhus: The Danish port city Århus (pronounced ohr-HOOSE) inspired the name. John came across Arhus on a map and took an immediate liking. After a few minor modifications, “Arhaus” represented the warmth and luxury of the then (and now) home furnishings offered. Store Footprint: Stores average 20,000+ sq. ft. and are filled with one-of-a-kind handcrafted home furnishings reflective of a distinct global point-of-view. Product Assortment: Sofas, sectionals and statement chairs, outdoor furnishings, dining tables and chairs, buffets and hutches, rugs and specialty floor coverings, bedroom and office furniture, bedding, accent pillows and throws, and seasonal accessories. – less