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Salesforce Service Cloud Solution Architect

Arista Networks

Salesforce Service Cloud Solution Architect

National
Full Time
Paid
  • Responsibilities

    Job Description

    • Own the overall solution architecture for Arista’s Customer Success portfolio within Salesforce
    • Optimization of solutions through an understanding of business needs and technology capabilities
    • Maps business functional requirements to system/technical requirements
    • Understands the scope of the project and validates the correct resources for the project
    • Promotion of best practice related solutions and integrated applications to reduce costs and improve overall adoption
    • Engaged in practice development initiatives and frequently runs knowledge storms
    • Ensure clear and effective communication with existing or concurrent projects
    • Work with enterprise and technical architect(s) to provide a consensus-based enterprise solution that is scalable, adaptable, and in synchronization with ever-changing client needs
    • Adherence with best practices related to solution design, documentation, and guidelines that lead to the identification, selection, development, and use of solutions and applications
    • Creation and delivery of all solution related documentation, providing input and solution guidance to the technical lead for custom solutions
    • Build employee knowledge and skills in specific areas of expertise through the development of training courses and mentoring
  • Qualifications

    Qualifications

    • 10+ years of consulting experience within the Salesforce ecosystem
    • Significant experience with Salesforce suite of products, especially Service Cloud, Sales Cloud, Field Service Lightning, Community Cloud, and Sales Cloud.
    • Expertise in Out-Of-Box SFDC features and customization on force.com platform.
    • Experience with CTI integration and Customer care operation is a huge plus.
    • Demonstrable capability in architecting solutions independently and designing software on the force.com platform with hands-on participation in building the solution for large implementations
    • Experience in solutioning on the Salesforce platform, particularly for enterprise clients
    • Comprehensive knowledge of software, application, and platforms, and working knowledge of business modeling, governance, and operations
    • Strong business processes, process documentation, and process improvement skills
    • Salesforce Certifications are preferred.

    Additional Information

    All your information will be kept confidential according to EEO guidelines.