Job Description

• Own the overall solution architecture for Arista’s Customer Success portfolio within Salesforce
• Optimization of solutions through an understanding of business needs and technology capabilities
• Maps business functional requirements to system/technical requirements
• Understands the scope of the project and validates the correct resources for the project
• Promotion of best practice related solutions and integrated applications to reduce costs and improve overall adoption
• Engaged in practice development initiatives and frequently runs knowledge storms
• Ensure clear and effective communication with existing or concurrent projects
• Work with enterprise and technical architect(s) to provide a consensus-based enterprise solution that is scalable, adaptable, and in synchronization with ever-changing client needs
• Adherence with best practices related to solution design, documentation, and guidelines that lead to the identification, selection, development, and use of solutions and applications
• Creation and delivery of all solution related documentation, providing input and solution guidance to the technical lead for custom solutions
• Build employee knowledge and skills in specific areas of expertise through the development of training courses and mentoring

Qualifications

• 10+ years of consulting experience within the Salesforce ecosystem
• Significant experience with Salesforce suite of products, especially Service Cloud, Sales Cloud, Field Service Lightning, Community Cloud, and Sales Cloud.
• Expertise in Out-Of-Box SFDC features and customization on force.com platform.
• Experience with CTI integration and Customer care operation is a huge plus.
• Demonstrable capability in architecting solutions independently and designing software on the force.com platform with hands-on participation in building the solution for large implementations
• Experience in solutioning on the Salesforce platform, particularly for enterprise clients
• Comprehensive knowledge of software, application, and platforms, and working knowledge of business modeling, governance, and operations
• Strong business processes, process documentation, and process improvement skills
• Salesforce Certifications are preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Where legally permitted, Arista requires all candidates for U.S.-based positions to be fully vaccinated against Covid-19 or have an approved accommodation under applicable law. Candidates anticipating seeking an exemption should contact Arista HR before their start date. Candidates accepting an offer must provide proof of vaccination status on their first day. All offers of employment are contingent upon complying with Arista's vaccination policy.