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Client Support Analyst

Aristotle

Client Support Analyst

San Diego, CA
Full Time
Paid
  • Responsibilities

    Job Description

    The Client Support Analyst provides phone and e-mail support for issues pertaining to Aristotle software and data products. They serve as a front line support professional helping candidate committees, state parties, political action committees and voter data users troubleshoot and solve problems.

    JOB FUNCTIONS:

    • Troubleshoot, resolve and respond to client questions received via phone and e-mail
    • Provide quality telephone and e-mail support with a high degree of customer service, technical expertise and timeliness
    • Display teamwork with Senior Client Support Analysts and other departments
    • Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate and timely information and solutions to customers
    • Accurately document client information and detailed problem/issue description(s) as well as troubleshooting steps and resolutions
    • Provide training on specific tasks in Aristotle applications
    • Available to work extended and weekend hours as needed

    REQUIREMENTS

    • 1+ year software help desk experience
    • BA/BS preferred
    • Microsoft or similar computer-related certifications a plus
    • Knowledge of Microsoft SQL Server and SQL a plus
    • Excellent troubleshooting, problem solving, judgment and communication a must
    • Ability to present technical information to non-technical audiences a must

    BENEFITS

    All positions are Full-Time, with competitive compensation, medical benefits, paid vacation, 401k plan and stock options. Casual dress code and a non-corporate atmosphere make this a fun place to work and learn in a team environment. Please visit our website at www.aristotle.com.