Job Description

ABOUT THE COMPANY

Our company focuses on network security and proactive management solutions as a chosen provider of IT services and consulting. Inspired to assist organizations during the current global financial crisis and beyond, we focus on corporate partnership, proactively managing technology to provide vital business productivity and growth, while reducing the cost of IT ownership.

JOB DESCRIPTION

This receptionist will serve visitors by greeting, welcoming, and directing them appropriately, notifies company personnel of visitor arrival, and maintains security and telecommunications system. Administrative duties will be by assignment from both the Executive team and HR/Accounting department.

To learn more about our company please visit: www.solvereone.com

KEY DUTIES AND RESPONSIBILITIES:

• Welcomes visitors by greeting them in person or on the telephone. For phone calls, either helping the customer yourself or knowing which tech to pass it to so they may help the customer.
• Use provided software to enter service requests as needed and within company guidelines.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Ability to work with Office 365 in-depth
• Maintains a daily call log of everyone who has called the office, why they called, and who resolved the issue. (whether it be you or who you forwarded the call to)
• Manage orders for the office
• Handle the receiving and shipping of orders

RECEPTIONIST SKILLS AND QUALIFICATIONS:

• Knowledge of telephone etiquette
• Effective and professional verbal communication skills are required
• Knowledge and prior experience with Microsoft Office skills
• Professionalism

CUSTOMER FOCUS

• Detail Oriented
• Organizational skills
• Works well in a fast-paced environment
• Phone Skills and using a switchboard
• Willingness to learn
• The ability to adapt to change

This is a full-time hourly position and does not offer telework.

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